Vincenzo Rossini
Feasterville
Summary
Professional golf expert with proven track record in delivering exceptional customer service and operational excellence. Skilled in golf instruction, event coordination, and retail management. Strong focus on teamwork, adaptability, and achieving targeted outcomes. Known for reliability and flexibility in meeting evolving needs.
Overview
9
9
years of professional experience
Work History
Golf Pro Shop Manager
Jericho National Golf Club
04.2019 - Current
- Developed strong relationships with vendors, securing high-quality products at competitive prices for pro shop merchandise.
- Increased tournament participation by organizing and promoting engaging events for members and guests.
- Coordinated successful golf outings, creating memorable experiences for participants and generating revenue for the club.
- Managed pro shop inventory, ensuring optimal product selection and availability for customers.
- Enhanced player performance by providing tailored golf instruction and coaching.
- Collaborated with course maintenance team to ensure optimal playing conditions throughout the season.
- Maintained accurate records of lessons, tournaments, events, memberships, payments received, invoices issued as well as other relevant data pertaining to daily operations.
- Boosted membership retention with exceptional customer service and personalized attention to individual needs.
- Cultivated a welcoming atmosphere in the clubhouse, enhancing member satisfaction and encouraging referrals to new prospects.
- Evaluated employee performance regularly providing constructive feedback which led to an overall improvement in their work quality.
- Streamlined operations for improved customer experience through efficient scheduling and coordination of tee times.
- Developed relationships with clients to provide ongoing support and encouragement.
- Facilitated group coaching sessions and provided individual coaching support.
Golf Sales Lead
Dicks Sporing Goods
07.2016 - 04.2019
- Enhanced customer satisfaction by providing personalized service and product recommendations.
- Provided exceptional after-sales support by promptly addressing any customer concerns or issues related to their purchases.
- Ensured proper merchandising of products on the sales floor, creating an appealing shopping environment.
- Demonstrated expertise in golf equipment and accessories, positioning myself as a trusted resource for customers seeking advice.
- Maintained a clean and organized sales floor to facilitate easy browsing for customers.
- Increased golf sales by developing and implementing effective sales strategies.
- Assisted customers with fitting and selection of appropriate clubs, resulting in increased satisfaction and repeat business.
- Built relationships with customers and community to promote long term business growth.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Informed customers of promotions to increase sales productivity and volume.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Presented professional image consistent with company's brand values.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
Education
No Degree - Sports Management
Bucks County Community College
Newtown, PASkills
- Employee training
- Merchandising strategies
- Membership relations
- First aid training
- Handicap management
- Conflict resolution techniques
- Time management
- Tournament operations
- Excellent communication
- Reliability
- Operational efficiency
- Golf industry expertise
Timeline
Golf Pro Shop Manager
Jericho National Golf Club
04.2019 - Current
Golf Sales Lead
Dicks Sporing Goods
07.2016 - 04.2019
No Degree - Sports Management
Bucks County Community College
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