Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Viola Boehm

Pittsburgh

Summary

Dynamic professional with a strong work ethic and exceptional communication skills. Looking for part time employment (16-20 hrs week). Proven track record in conflict resolution and event planning, adept at fostering relationships and driving successful outcomes. Highly adaptable and proficient in concierge software, ensuring top-tier customer service and operational excellence in fast-paced environments.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Brings positive attitude and commitment to continuous learning and growth.

Overview

40
40
years of professional experience
1
1
Certification

Work History

Concierge (Part Time)

Parkview Apartments
03.2020 - Current
  • Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
  • Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
  • Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
  • Maintained front desk's concierge book to provide visitors with access to relevant local information.
  • Monitor security for complex, alerting authorities and management of suspicious activities.
  • Proficient in Yardi- Notifii and Keytrak systems
  • Contributed to a positive work environment by maintaining a professional demeanor at all times.

Senior Director Global Acocunts

Helmsbriscoe
11.1996 - Current
  • Utilize creative thinking to resolve conflict resolution.
  • Collaborate with major corporate clients to identify their meeting objectives and determine action plans for their upcoming events.
  • Developed strong relationships with key industry partners, fostering collaboration and mutual growth opportunities.
  • Possess a track record of excellent organizational skills.
  • Created an agile working environment, enabling rapid response to changing business needs without sacrificing quality or performance standards.
  • Manage and maintain all aspects of running a successful independent business.
  • Managed risk effectively by identifying potential threats, developing contingency plans, and implementing mitigation strategies in line with overall business objectives.

Commercial Officer

Canadian Consulate
01.1986 - 01.1996
  • Increased sales revenue for Canada by developing and implementing effective marketing strategies for travel industry related events.
  • Identify and engage Canadian suppliers to maintain positive relationships and ensuring future collaborations.
  • Worked with diplomat to ensure a positive presence in our respective territory.
  • Managed and trained all administrative staff at the Consulate.
  • Identify and accompany journalists to Canadian destinations and coordinate all logistical aspects of their trip to ensure positive press.
  • Continuously monitored industry trends, adapting sales strategies proactively to maintain a competitive edge in the market.
  • Conducted market research to identify new business opportunities, leading to successful expansion into untapped markets.
  • Built relationships with clients to establish new contracts.

Education

No Degree - Engaged Job Related Classes.

Community College of Allegheny County
Pittsburgh, PA

Skills

  • Customer service
  • Highly adaptable
  • Strong work ethic
  • Time management
  • Multitasking and organization
  • Concierge software proficiency
  • Conflict Resolution
  • Exceptional communication
  • Event planning
  • Advanced time management
  • Hospitality service expertise
  • Microsoft 365
  • Meeting organization
  • Efficient resourcefulness

Certification

Certified Meeting PLanner (CMP)

Certified Meeting Manager (CMM)

Timeline

Concierge (Part Time)

Parkview Apartments
03.2020 - Current

Senior Director Global Acocunts

Helmsbriscoe
11.1996 - Current

Commercial Officer

Canadian Consulate
01.1986 - 01.1996

No Degree - Engaged Job Related Classes.

Community College of Allegheny County

Similar Profiles

CREATE PROFILE
Viola Boehm