Violet Welch
Dingmans Ferry
Summary
Empathetic professional in customer service known for high productivity and efficiency in task completion. Possess specialized skills in conflict resolution, data entry, and customer relationship management. Excel in communication, problem-solving, and adaptability, ensuring positive experiences and outcomes for customers.
Overview
13
13
years of professional experience
1995
1995
years of post-secondary education
Work History
Customer Service Representative
Selective Insurance
Branchville
09.1998 - 07.2007
- Resolved customer inquiries through phone and email communications.
- Managed claims processing and documentation efficiently.
- Collaborated with team members to improve service delivery standards.
Home Health Aide
Family Home Care Services LLC
Newton
03.1999 - 12.2006
- Assisted clients with daily living activities and personal care needs.
- Monitored and documented patient health status and changes.
- Provided companionship and emotional support to enhance client well-being.
- Communicated effectively with healthcare teams regarding client progress.
- Implemented safety measures to ensure a secure environment for clients.
- Coordinated transportation for medical appointments and social activities.
- Cared for patients by assisting with personal hygiene tasks and completing basic household chores.
- Maintained clean and well-organized environment for client happiness and safety.
- Changed bed linens and maintained a clean living environment for the client's safety.
- Assisted clients with bathing, dressing, and incontinence care.
- Helped clients move in bed, stand or walk using proper body mechanics techniques.
- Helped clients stay happy and healthy by providing mental and emotional support.
Home Health Aide
Family health care
Sherburne
07.1994 - 08.1998
- Assisted clients with daily living activities and personal care needs.
- Monitored and documented patient health status and changes.
- Provided companionship and emotional support to enhance client well-being.
- Communicated effectively with healthcare teams regarding client progress.
- Implemented safety measures to ensure a secure environment for clients.
- Coordinated transportation for medical appointments and social activities.
- Cared for patients by assisting with personal hygiene tasks and completing basic household chores.
- Maintained clean and well-organized environment for client happiness and safety.
- Changed bed linens and maintained a clean living environment for the client's safety.
Education
Oxford Academy High School
Oxford, NYCustomer Service Excellence - Customer Service
Selective Insurance
Claims Representative - Claims Rep
Selective Insurance
Skills
- Customer service
- Claim processing
- Documentation management
- Communication strategies
- Patient monitoring
- Care coordination
- Problem solving
- Active listening
- Team collaboration
- Time management
- Adaptability
- Multitasking and organization
- Call center operations
- Data entry accuracy
Timeline
Home Health Aide
Family Home Care Services LLC
03.1999 - 12.2006
Customer Service Representative
Selective Insurance
09.1998 - 07.2007
Home Health Aide
Family health care
07.1994 - 08.1998
Oxford Academy High School
Customer Service Excellence - Customer Service
Selective Insurance
Claims Representative - Claims Rep
Selective Insurance