Virginia Joy
Dingmans Ferry
Summary
Dynamic and dedicated professional with a strong work ethic and exceptional customer service skills, honed at Milford Diner. Proven ability to enhance guest satisfaction through effective team collaboration and quality control. Experienced in cash handling and managing high-volume service, consistently delivering memorable dining experiences.
Professional hospitality worker with extensive experience in delivering high-quality service in busy dining settings. Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.
Overview
9
9
years of professional experience
Work History
Server
Milford Diner
Milford, PA
07.2024 - Current
- Delivered exceptional customer service in fast-paced dining environment.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Managed multiple tables efficiently, maintaining high guest satisfaction levels.
- Assisted in training new servers on menu items and service protocols.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Bus Driver
Rohrer Bus
Matamoras, PA
05.2023 - 07.2024
- Operated school buses safely, adhering to traffic regulations and safety protocols.
- Managed route schedules effectively, ensuring timely pickups and drop-offs for students.
- Conducted pre-trip inspections, identifying and addressing mechanical issues promptly.
- Communicated with dispatch to report delays or incidents during routes.
- Assisted students with boarding and disembarking, ensuring safe entry and exit from the bus.
- Maintained cleanliness and organization of bus interiors for a positive passenger experience.
Server
Village Diner
Matamoras, PA
03.2017 - 08.2019
- Delivered exceptional customer service in fast-paced dining environment.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Managed multiple tables efficiently, maintaining high guest satisfaction levels.
- Assisted in training new servers on menu items and service protocols.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Server
Boathouse
Hawley, PA
02.2022 - 05.2024
- Provided menu recommendations based on guest preferences and dietary restrictions.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Spectrum
Technical Support Service
Middletown NY
01.2020 - 05.2023
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
Education
High School Diploma -
Port Jervis High
Port Jervis, NY06.2008
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Customer service
- Sales expertise
- Team collaboration
- Quality control
- Performance improvement
- Guest relations management
Timeline
Server
Milford Diner
07.2024 - Current
Bus Driver
Rohrer Bus
05.2023 - 07.2024
Server
Boathouse
02.2022 - 05.2024
Spectrum
Technical Support Service
01.2020 - 05.2023
Server
Village Diner
03.2017 - 08.2019
High School Diploma -
Port Jervis High