Vivian Jones

Facility Services Sales Representative with experience in B2B sales, prospecting, customer relationship management, and operations. Strong communication, organizational, and problem-solving skills with a passion for building long-term customer partnerships.

• Coordinated order management processes to ensure timely delivery of products and services.
• Utilized CRM software for tracking sales activities and managing client interactions efficiently.
• Expanded customer base through cold calling, networking, and relationship building.

Completed Cintas' Management Trainee program, gaining hands-on experience in sales, service, production, and operations. Developed leadership and customer relationship skills while collaborating across departments to gain comprehensive understanding of business operations.

Assisted in managing inventory levels to ensure timely supply of uniforms and facility services.

Executed daily operations by coordinating uniform distribution and logistics for various client accounts.

Developed training materials to enhance staff understanding of safety protocols and operational procedures.

• Delivered exceptional customer service in fast-paced environment, enhancing guest satisfaction and retention.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
• Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.

• Prepared molds for fiberglass application, optimizing workflow efficiency and minimizing waste.
• Operated and maintained fiberglass molding equipment to ensure consistent production quality.
• Trained new technicians on fiberglass techniques and safety measures, fostering skill development within the team.
• Streamlined processes for resin application, resulting in improved curing times and product consistency.

• Dean's List