Vivian L. Wong
Marketing / Visual Merchandising
Panama City
Summary
Well-organized and creative professional successful at representing consumer tastes and needs in retail market. Accurately assess competition and pursues effective ways to boost sales and reinforce client brands.
Overview
12
12
years of professional experience
Work History
Administrative Assistant
Clinica Dental Wong
02.2021 - Current
- Executed record filing system to improve document organization and management.
- Created and maintained databases to track and record customer data.
- Scheduled office meetings and client appointments for staff teams.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
Visual Merchandising Analyst Latam
Sony Latin America
05.2017 - 02.2020
- Evaluated the effectiveness of marketing campaigns and sales methods using advanced statistical techniques, resulting in improved return on investment.
- Overview and follow-up of creation and logistics of POP material for digital and in store campaigns.
- Store visits to Latam countries to overview the effectiveness of display standards and checking for improvements in this area as well as sales staff performance in points of sales.
- Planning of training events for new product launches and sales strategies.
- Creation of sales manuals regarding product features and sales methods for standardization of sales speech, product display, and campaigns among Latin American countries.
- Logistic coordination of product samples and display furniture for all countries.
- Monthly remote meetings with marketing and advertising staff to assure effectiveness of projects regarding campaigns, furniture installation and product display.
Lead Visual Merchandiser
Félix B. Maduro
03.2016 - 05.2017
- Managed aesthetically pleasing displays to showcase company products and increase sales.
- Promoted seasonal products and trends to move stock and prepare for incoming inventory.
- Monitored and replenished display inventory and restructured according to available stock.
- Developed merchandising strategy to efficiently move overstock.
- Enhanced overall store appearance by applying careful consideration to product and display locations.
- Presented store update suggestions and layouts to management and stakeholders.
ESL Teacher
The Oxford School
04.2014 - 05.2014
- Educated students in basics of English grammar and conversational speaking.
- Created and delivered engaging lesson plans to accommodate different learning styles.
- Evaluated student progress using standardized tests, quizzes, and oral assessments to modify teaching strategies as needed.
- Set assessments to measure student progress and identify growth opportunities.
- Increased student proficiency in English by creating engaging and interactive classroom activities.
Buying Assistant
Studmark
02.2013 - 10.2013
- Maintained accurate records of purchases, invoices, and payments to facilitate smooth financial operations.
- Improved vendor relationships by maintaining consistent communication and addressing concerns promptly.
- Achieved timely delivery of products by closely monitoring shipping schedules and addressing potential delays.
- Enhanced customer satisfaction by providing excellent service and handling inquiries promptly.
Sales Team
Roberto Cavalli Boutique
07.2012 - 12.2012
- Maximized revenue generation by proactively identifying upselling opportunities within existing accounts.
- Cultivated a positive team culture by encouraging open communication channels, celebrating successes, and recognizing individual achievements.
- Maximized customer engagement by creating visually appealing window displays that showcased seasonal trends.
- Increased sales by building strong customer relationships and providing excellent service.
Spanish Tutor and Translator
Lindenwood University
1 2010 - 1 2012
- Implemented play-based and other relaxed activities to help students incorporate new vocabulary with confidence.
- Helped students raise grades with comprehensive support for conversational, reading comprehension and oral expression Spanish-language abilities.
- Conducted one-on-one tutoring sessions, resulting in improved language skills for struggling students.
- Instructed students on Spanish grammar, pronunciation, spelling, vocabulary, composition and dialogue.
Education
Master in Fashion & Luxury Brand Management -
Instituto Marangoni - The School of Fashion
Milan, ItalyB.A. School of Business & Entrepreneurship, Marketing Degree -
Lindenwood University
St. Louis, MissouriBachelor of Science / Commerce - undefined
Caribbean International School
Completed Primary School - undefined
Caribbean International School
Skills
Marketing and Visual Merchandising
Customer service
Corporate event planning and lodging
Microsoft Office and social media platforms
English and Spanish Tutoring
Creative Writing and Translation
Office Administration
Personal Information
Sex: Female
Date of Birth: Jun 16,1990
Age:34
Marital Status: Married
Languages
Spanish (spoken, written)
English (spoken, written)
Italian (spoken and written basic level)
Professional References
- Alejandra Galvez, Regional Demand Planner - Phillips
E-mail: Alejandra.galvez@phillips.com
Telephone: +507 6780-8028
- Regis Oppenheimer Brand Activation Manager Sony Latin America
E-mail: Regis.oppenheimer@sony.com
Telephone: +507 6400-1062
Timeline
Administrative Assistant
Clinica Dental Wong
02.2021 - Current
Visual Merchandising Analyst Latam
Sony Latin America
05.2017 - 02.2020
Lead Visual Merchandiser
Félix B. Maduro
03.2016 - 05.2017
ESL Teacher
The Oxford School
04.2014 - 05.2014
Buying Assistant
Studmark
02.2013 - 10.2013
Sales Team
Roberto Cavalli Boutique
07.2012 - 12.2012
Spanish Tutor and Translator
Lindenwood University
1 2010 - 1 2012
Master in Fashion & Luxury Brand Management -
Instituto Marangoni - The School of Fashion
B.A. School of Business & Entrepreneurship, Marketing Degree -
Lindenwood University
Bachelor of Science / Commerce - undefined
Caribbean International School
Completed Primary School - undefined
Caribbean International School
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