Summary
Overview
Work History
Education
Skills
Timeline
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Walter Heinzelman

Gillett

Summary

Skilled Field Service Technician and former Infantryman in the United States Army, adept in troubleshooting, repair, and team coordination. Leveraged expertise in technical troubleshooting and relationship building to enhance customer satisfaction and unit readiness. Excelled in high-pressure environments, consistently delivering solutions that exceed expectations. Proficient in preventive maintenance and verbal communication, with a track record of streamlining service processes and improving team efficiency.

Overview

5
5
years of professional experience

Work History

Field Service Technician

The Traffic Group.
11.2024 - Current
  • Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Reviewed technical documentation to complete equipment maintenance and repair.
  • Increased customer satisfaction by providing prompt and efficient on-site support for technical issues.
  • Established positive customer relationships by providing punctual, cost-effective solutions.
  • Followed safety procedures to avoid injuries in field.
  • Strengthened relationships with customers by understanding their needs and delivering tailored solutions that exceeded expectations.
  • Streamlined service processes, documenting repair procedures and creating comprehensive reports for each job completed.
  • Managed on-site and off-site installation, repair, maintenance, and test tasks.

Infantrymen

United States Army
08.2020 - 09.2023
  • Communicated effectively with superiors and subordinates alike, facilitating smooth execution of orders during high-stress situations.
  • Developed soldier skills by providing guidance on marksmanship, physical fitness, and tactical maneuvers.
  • Maintained strict discipline within the ranks enforcing adherence to military standards and regulations.
  • Performed as fire team member during situational training exercises and infantry dismounted battle drills.
  • Enhanced team efficiency by conducting regular training sessions and tactical drills.
  • Led fire team during infantry dismounted battle drills and situational training exercises.
  • Coordinated closely with allied forces during joint operations, enhancing interoperability and mission effectiveness.
  • Employed various weapons systems proficiently in both offensive and defensive engagements.
  • Improved unit readiness by maintaining and repairing essential equipment, ensuring optimal performance in the field.

Education

Bachelor Of Science - Psychology

Southern New Hampshire University
Hooksett, NH

Waverly High School
Waverly, NY
06.2015

Welding

GST Boces
Horseheads, NY
06.2015

Skills

  • Positive attitude
  • Field repairs
  • Preventive Maintenance
  • Technical troubleshooting
  • Teamwork and coordination
  • Inventory management
  • Valid Driver's license
  • Courteous and professional
  • Route planning
  • Safety assessment
  • Relationship building
  • Timely reports completion
  • Work order management
  • Network connectivity
  • Calibration procedures
  • Project management
  • Data collection
  • Proficient in software
  • Feedback
  • OSHA certification
  • Technical writing
  • Verbal and written communication

Timeline

Field Service Technician

The Traffic Group.
11.2024 - Current

Infantrymen

United States Army
08.2020 - 09.2023

Bachelor Of Science - Psychology

Southern New Hampshire University

Waverly High School

Welding

GST Boces

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Walter Heinzelman