Walter Levins
Nazareth
Summary
Telecommunication Engineer with over 25 years of service including design, implementation, and support of voice, telecommunication, multimedia, and contact center infrastructure and related computer technology.
Telecommunication Engineer with extensive background in telephone and data systems. Major strengths include, troubleshooting and repairing PBXs, voicemail systems, PC networking and IP and SIP networks. Incredibly hardworking and dedicated employee with expertise in Telephony demonstrated across 25 years of industry performance.
Overview
36
36
years of professional experience
1
1
Certification
Work History
Avaya Engineer
Tyto Athene
04.2023 - Current
- Performed adds moves and changes for large government contract.
- Responsible for site support for over 1000 end users. Day to day configuration changes for PBX and Voicemail.
- Ensured optimal network functionality with comprehensive testing, adjusting, and retesting procedures.
- Ensured all Avaya equipment is backed up and patched to the current release
- Delivered consistent results by maintaining current knowledge on industry trends, best practices, and emerging technologies related to VoIP systems.
- Analyzed system malfunctions with systematic troubleshooting techniques.
- Maximized system reliability by conducting thorough inspections of installed equipment.
Customer Service Engineer
Avaya Inc
11.1998 - 03.2023
- Provided network support services for devices such as hubs, bridges, routers and other hardware.
- Configured, managed and troubleshot VoIP and multi-media distributed systems and platforms.
- Installed, maintained and supported VoIP applications.
- Installed, maintained and supported Complex PBX voicemail systems.
- Replaced failed hardware in server rack systems, swapping hard disks, power supplies and other field serviceable components.
- Installed patches and performed backups, system builds and image updates.
- Enhanced customer satisfaction by promptly addressing and resolving technical issues.
Field Engineer
Woodward Inc
02.1995 - 10.1998
- Gas and steam turbine control installation and repair.
- Worked with precision control steam valves and associated peripheral equipment boilers, chillers and furnaces.
- Inspected systems, equipment and components to determine maintenance needs.
- Performed complex mechanical alignments and calibration of equipment to quality standards.
- Executed diagnostics, troubleshooting and evaluations on Turbine speed control.
Aviation Electronics Technician
United States Navy, Unit VF31
11.1988 - 11.1994
- Squadron Avionics Supervisor and Crypto Communication Officer
- United States Navy CDI /QA inspector.
- Troubleshot F14,F14D,F/A 18 avionic and weapon control systems
- Repaired and installed wiring, connectors, control boxes antennas and other pieces.
- Performed scheduled and unscheduled inspections to check flight readiness of aircraft(QA Rep)
- Utilized testing equipment such as oscilloscopes, ammeters and ohmmeters
- Repaired and installed wiring, connectors, control boxes antennas and other pieces
- Completed preventive and reparative maintenance on aircraft electronics and computer systems
- Diagnosed faults and developed resolution plans
- Tested electrical aircraft systems, components and equipment for compliance with standards and to uncover any malfunctions
Education
Associate of Science - Electrical, Electronics Engineering Technologies
Montgomery County Community College
Blue Bell, PASkills
- Maintenance of Equipment
- Network Troubleshooting
- Effective Multitasking
- Driven Professional
- Effective Communication Skills
- Equipment Installation
- Problem Resolution
Certification
- MCSE - Microsoft Certified Systems Engineer
- CompTIA Security+
- CCNA - Cisco Certified Network Associate
- NCLP10 - Novell Certified Linux +
- CompTIA Net+
- AVAYA certification ASTA
- Top-secret clearance (active)
Timeline
Avaya Engineer
Tyto Athene
04.2023 - Current
Customer Service Engineer
Avaya Inc
11.1998 - 03.2023
Field Engineer
Woodward Inc
02.1995 - 10.1998
Aviation Electronics Technician
United States Navy, Unit VF31
11.1988 - 11.1994
Associate of Science - Electrical, Electronics Engineering Technologies
Montgomery County Community College
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