Walter Pinela
Mount Pocono
Summary
Customer-focused professional with expertise in various work situations. Proven track record of delivering exceptional customer service in high-pressure environments. Maintains composure and efficiency during peak business hours. Strong interpersonal skills foster positive customer interactions.
Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive, and punctual. Works well within team settings.
Overview
3
3
years of professional experience
Work History
Lifeguard
Kalahari Resorts Sandusky
Sandusky
05.2023 - 09.2025
- Educated guests on water safety practices and proper use of equipment.
- Monitored pool area to ensure guest safety and compliance with rules.
- Responded quickly to emergencies and provided first aid to injured guests.
Maintenance Crew Member
Wall Drug Store
Wall
05.2022 - 09.2025
- Assisted customers with inquiries and provided information about store services.
- Monitored inventory of cleaning supplies and requested restocks when necessary.
- Performed general maintenance tasks, including repairs and painting as needed.
Barista
Camelback Resort
Tannersville
09.2024 - 07.2025
- Provided exceptional customer service to enhance guest experiences.
- Handled cash transactions and processed payments accurately.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
Cashier
Camelback Resort
Tannersville
05.2024 - 07.2025
- Executed cash register functions effectively and precisely, handling payments through cash, check, credit card, gift card, or automatic debit.
- Guided customers in identifying specific products, resolved questions, and delivered expert product advice.
Food Runner
Camelback Resort
Tannersville
05.2024 - 07.2025
- Organized food orders and ensured accuracy of items served to customers.
- Delivered food promptly to tables in a busy restaurant environment.
Education
High School Diploma -
Institute of Technology Bolivariano
Guayaquil Ecuador 05-2023
Skills
- Cash handling
- Customer service
- Customer relationship management
- Effective communication
- Cash register operation
- Opening and closing duties
Languages
English
Full Professional
Spanish
Native/ Bilingual
Timeline
Barista
Camelback Resort
09.2024 - 07.2025
Cashier
Camelback Resort
05.2024 - 07.2025
Food Runner
Camelback Resort
05.2024 - 07.2025
Lifeguard
Kalahari Resorts Sandusky
05.2023 - 09.2025
Maintenance Crew Member
Wall Drug Store
05.2022 - 09.2025
High School Diploma -
Institute of Technology Bolivariano
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