Walter Shank
Prospect Park
Summary
Dynamic professional with a proven track record in loan underwriting and relationship management, honed at Sun East Federal Credit Union. Excelled in credit analysis and dealer relations, boosting program performance through strategic insights. Skilled in portfolio management and adept at solving complex problems, ensuring customer satisfaction and operational excellence.
Overview
10
10
years of professional experience
Work History
Indirect Lending Officer
Sun East Federal Credit Union
03.2021 - Current
- Credit Analysis: Review and analyze credit applications from auto dealers to determine loan eligibility.
- Loan Underwriting and Funding: Complete the underwriting process and ensure all necessary documentation is in place before funding deals.
- New Account Management: Open and manage new accounts for approved loans, ensuring all necessary steps are taken to set up the accounts correctly.
- Dealer Relations: Conduct regular visits to auto dealers to maintain strong relationships and address any issues or concerns.
- Program Promotion: Actively promote the lending program to dealers and educate them on the benefits and features.
- Performance Reporting: Monitor and report on the performance of the indirect lending program, providing insights and recommendations for improvements.
- Customer Service: Provide excellent customer service to both dealers and credit union members, ensuring a positive experience throughout the lending process.
Financial Service Representative
Dexsta Federal Credit Union
05.2019 - 03.2021
- Evaluates needs of new and existing members and offers appropriate financial products and services.
- Assist in meeting Branch goals by expanding member relationships through active selling of credit union products and services in support of production and profitability goals. Provide ongoing relationship servicing with current members to maintain goodwill and gain additional business.
- Responsible for adhering to the member on-boarding program and making outbound calls or sending emails to members. Responsible for opening and closing new memberships, including IRA, Trusts, and Estate accounts. Responsible for processing personal and vehicle loans with accuracy and efficiency.
- Responds to member inquiries and requests. Balance daily transactions and verify cash totals. Investigate and resolve out-of-balance conditions. Processes member transactions accurately and efficiently. Performs accurate and timely file maintenance on member accounts. Examine documents for endorsement and negotiability. Detect and resolve discrepancies promptly.
- Under the direction of management, responsible for the accurate daily branch settlement, the vault, ATM machine and all negotiable instruments within the branch.
- Demonstrate operational excellence, looks for ways to improve operational efficiency; branch settlement responsibilities; understanding loss prevention procedures. May be required to open and close a branch when necessary.
- Maintain established quality control and audit standards.
- Participates in and supports branch and community events.
- Is responsible for adhering to operational controls, including compliance with all required regulations and policies such as Bank Secrecy Act (BSA) and Office of Foreign Assets Control (OFAC) to ensure the safety and soundness of the credit union and members.
Sales Consultant
Colonial Hyundai of Downingtown
04.2017 - 04.2019
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Followed up with existing customers to provide additional support and address concerns.
- Car Sales new and pre owned
- Stayed knowledgeable on latest Hyundai news, and innovations, and technological advancements through continuous training.
- Maintained sense of urgency in answering customer questions and requests through email or voice messaging.
Fulfillment Associate
Amazon Facilities
07.2015 - 03.2017
- Work on the conveyor belt to fulfill customer orders
- Trained to pick items for pack teams
- Trained to pack tractor trailers
- Make and maintain hourly rate for pick and pack
- Followed safety protocols to minimize workplace accidents.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
Education
High School Diploma -
Interboro High School
Prospect Park, PA06-2013
Skills
- Portfolio management
- Loan origination
- Cash flow analysis
- Loan underwriting
- Credit analysis
- Documentation review
- Relationship management
- Problem-solving
Timeline
Indirect Lending Officer
Sun East Federal Credit Union
03.2021 - Current
Financial Service Representative
Dexsta Federal Credit Union
05.2019 - 03.2021
Sales Consultant
Colonial Hyundai of Downingtown
04.2017 - 04.2019
Fulfillment Associate
Amazon Facilities
07.2015 - 03.2017
High School Diploma -
Interboro High School
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