Wanda Burlison
Philadelphia
Summary
Patient-focused and dependable healthcare support professional with experience in customer service, operations management, and high-volume client interaction.
Completed Registered Behavior Technician (RBT) 40-hour training and currently CPR certified. Actively pursuing a Medical Coding Certificate at Thomas Jefferson University with training in medical terminology, healthcare documentation, and coding systems. Skilled in communication, de-escalation, and maintaining professionalism in fast-paced and emotionally demanding environments. Seeking an entry-level hospital role supporting patient care, safety, and behavioral health services.
Overview
2027
2027
years of professional experience
1
1
Certification
Work History
Branch Rental Manager
Eckert Rentals LLC
Philadelphia, PA
2020 - Current
- Led daily branch operations, ensuring optimal fleet availability and customer satisfaction.
- Developed and implemented training programs for staff, enhancing service quality and efficiency.
- Streamlined rental processes, reducing turnaround time for vehicle returns and inspections.
- Analyzed rental trends to optimize inventory management and maximize revenue potential.
- Resolve escalated customer concerns using calm, solution-focused communication
- Maintain accurate records, scheduling, and operational reporting
- Manage multiple priorities while maintaining professionalism under pressure
Bank Teller
Philadelphia Federal Credit Union
Philadelphia, PA
2019 - 2020
- Processed customer transactions efficiently while ensuring compliance with credit union policies.
- Provided exceptional customer service, resolving inquiries and enhancing member satisfaction.
- Assisted in balancing cash drawer, maintaining accuracy in daily financial operations.
- Educated members on product offerings, promoting services to meet financial needs.
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
- Identified fraudulent activities by diligently monitoring transactions and reporting suspicious activity to management.
Customer Greeter
National Alamo Car Rental
Philadelphia, PA
2017 - 2019
- Greeted customers warmly, enhancing overall satisfaction and first impressions.
- Assisted customers with inquiries, providing accurate information about rental processes and vehicle options.
- Managed customer check-in/check-out procedures efficiently, ensuring smooth transitions for clients.
- Collaborated with team members to maintain organized rental area, improving operational flow and accessibility.
- Monitored vehicle availability and cleanliness, supporting readiness for customer rentals at all times.
- Addressed customer concerns promptly, resolving issues to promote positive experiences and repeat business.
- Ensured a positive first impression for customers with friendly greetings and prompt assistance.
Front Desk Associate
LA Fitness
Philadelphia, PA
2015 - 2017
- Provided exceptional customer service to members and guests, ensuring positive experiences at front desk.
- Managed membership inquiries and processed registrations efficiently, enhancing member satisfaction.
- Assisted in maintaining accurate records of memberships and payments using club management software.
- Coordinated scheduling for personal training sessions, optimizing staff availability and client engagement.
- Engaged with members to promote fitness programs, driving participation and community involvement.
Receptionist
Soloff & Zervanos
Philadelphia, PA
2014 - 2017
- Managed multi-line phone system, directing calls to appropriate departments efficiently.
- Greeted clients and visitors, ensuring a welcoming and professional atmosphere.
- Scheduled appointments and managed calendars for staff, optimizing time management.
- Maintained accurate records of incoming and outgoing correspondence for reference.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Implemented filing system enhancements, increasing document retrieval speed and accuracy.
Education
High School Diploma -
Saints John Neumann And Maria Goretti High School
Philadelphia, PANo Degree -
Thomas Jefferson University
Philadelphia, PA10.2026
Skills
- Patient Support & Client Relations
- Behavioral De-escalation (RBT Training)
- Patient Safety & Observation Support
- Communication & Active Listening
- Crisis Response Support
- Documentation & Record Keeping
- Scheduling & Coordination
- Organization & Attention to Detail
- Conflict Resolution & Problem Solving
- Team Collaboration
- Professional Communication
- Fast-Paced Environment Experience
Certification
- Registered Behavior Technician (RBT) - 40-Hour Training Certificate Completed (03/29/2026)
- CPR Certified - Active
Timeline
Branch Rental Manager
Eckert Rentals LLC
2020 - Current
Bank Teller
Philadelphia Federal Credit Union
2019 - 2020
Customer Greeter
National Alamo Car Rental
2017 - 2019
Front Desk Associate
LA Fitness
2015 - 2017
Receptionist
Soloff & Zervanos
2014 - 2017
High School Diploma -
Saints John Neumann And Maria Goretti High School
No Degree -
Thomas Jefferson University