Wanda Viehdorfer
Snow Shoe,PA
Summary
Detail-oriented professional with a strong background in client relationship building and administrative support. Proven ability to enhance operational efficiency and deliver exceptional customer service.
Overview
25
25
years of professional experience
Work History
Agent Assistant
John T. Walizer
State College, PA
07.2010 - Current
- Managed client communications to ensure timely follow-ups and inquiries resolution.
- Developed comprehensive client records utilizing CRM software for accurate information tracking.
- Coordinated scheduling for agent appointments, enhancing overall operational efficiency.
- Assisted in preparing marketing materials to support agent promotional efforts and outreach initiatives.
- Expedited contract processing by accurately preparing necessary paperwork for agent review and signature.
- Enhanced client satisfaction by providing timely and efficient assistance to agents in their daily tasks.
- Contributed to agency growth by conducting market research and creating competitive analysis reports for agents'' use in developing strategies.
- Helped maintain a positive work environment by taking initiative to address small office issues, such as equipment maintenance or supply replenishment.
- Delivered exceptional customer service while handling inquiries from prospective buyers or sellers.
- Ensured smooth transaction processes by liaising between clients, lenders, inspectors, appraisers, escrow companies, attorneys.
- Streamlined communication between clients and agents through diligent management of phone calls and emails.
- Maintained efficient office operations by handling errands and administrative functions.
Agent Team Member
Cindy Evcic State Farm Agent
Bellefonte, PA
11.2001 - 07.2010
- Provided exceptional customer service, addressing inquiries and resolving issues efficiently.
- Assisted clients in understanding policy details and coverage options to enhance satisfaction.
- Processed insurance applications and claims accurately, ensuring compliance with industry standards.
- Collaborated with team members to streamline workflow processes and improve operational efficiency.
- Analyzed client feedback to identify trends, driving enhancements in service delivery and product offerings.
- Organized weekly team meetings, fostering a collaborative work environment that encouraged idea-sharing and problem-solving among colleagues.
- Enhanced customer satisfaction by providing exceptional service and support in a timely manner.
- Boosted sales performance by identifying cross-selling opportunities and promoting additional products to clients.
Education
High School Diploma -
American School
Chicago, ILSkills
- Effective multitasking
- Detail-oriented mindset
- Client relationship building
- Time management expertise
- File organization
- Appointment scheduling
- Document preparation
- Meeting coordination
- Teamwork and collaboration
- Customer service
- Multitasking and organization
- Property inspections
- Verbal and written communication
- Flexible schedule
- Property maintenance
- Administrative support
- Payment collection
Timeline
Agent Assistant
John T. Walizer
07.2010 - Current
Agent Team Member
Cindy Evcic State Farm Agent
11.2001 - 07.2010
High School Diploma -
American School