Waneesha Carter

• Perform data entry retrieval and records maintenance through automated systems and or through files of participant and employee information
• Professionally address and resolve participant issues promptly and thoroughly
• Assist the Deputy Director in training and monitoring Service Representative staff
• Facilitate both shelter and prevention sign-ins through the PD&I sign-in process and explain procedures
• Ensure exceptional customer satisfaction with accuracy and professionalism when communicating with colleagues both internally and externally
• Process forms, orders, applications and request
• Engage EAR participants to obtain information on medical clearance/ determine eligibility for assessment
• Verify identities of visitors in compliance with the visitor’s policy

● Data entry into legislative database to rapidly produce government issued transportation I.D.’s.

● Verify Medicare and Medicade eligiblity through insurance verification

● Register customers for the American with Disability Act and senior ride free programs through community outreach.

● Assist with launch of SEPTA Key Program using ASD for enrollment nd recertifications.

● Resolve customer complaints by investigating and executing solutions through a veritas system.

● Interact with customers to provide information in response to inquiries.

● Process refunds and handle complaints.

● Provide accurate information regarding availability of in-stock items.

● Proactively make recommendations to customers to increase customer satisfaction and improve transaction profitability.

● Identify trends in customer satisfaction or dissatisfaction.

● Meet personal goals and work effectively with other team members.

● Maintain proficiency in using personal computer, data entry and other common office equipment and software.

● Order office supplies.

● Perform customer usage audits, accounts receivable A/R, accounts payable A/P and manage customer accounts.