WARREN KECK IV

Erie

Summary

Professional manager with experience in overseeing travel center operations. Skilled in team leadership, problem-solving, and customer satisfaction. Strong focus on collaboration and achieving business goals, adaptable to changing conditions. Proven track record in staff development, inventory management, and financial oversight.

Overview

years of professional experience

Work History

Travel Center General Manager

Pilot Travel Centers

Erie, PA

09.2021 - Current

Oversaw daily operations, ensuring compliance with safety and quality standards.
Managed staff recruitment, training, and performance evaluations to enhance team productivity.
Developed and implemented operational strategies to improve customer satisfaction and retention.
Analyzed sales data to identify trends and optimize product offerings across multiple departments.
Coordinated inventory management processes, reducing waste and ensuring stock availability.
Enhanced facility maintenance protocols to ensure a clean, welcoming environment for customers.
Developed strong relationships with customers, fostering brand loyalty through exceptional service experiences.
Oversaw daily financial transactions, ensuring accurate accounting records and strict adherence to company policies.
Ensured compliance with all safety regulations and health codes within the facility, maintaining a safe environment for both staff and customers alike.

General Manager

Petco Animal Supplies Inc.

Erie, Pennsylvania, United States

12.2003 - Current

Direct and coordinate activities of partners concerned with the merchandising, pricing, sales, and promotion of products and services.
Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement, while identifying areas requiring specific attention and departmental improvement.
Determine staffing requirements, recruit, hire and train new partners.
Lead staff, prepare work schedules and assign specific duties to meet business demands.
Evaluate and review performance of team members. Set goals and objectives to develop talent.
Plan and direct activities such as sales promotions while coordinating with department managers to maximize results.
Perform sales floor work, such as greeting and assisting customers, processing freight, and managing inventory.

Senior Assistant Manager

Cracker Barrel Old Country Store

Erie, Pennsylvania, United States

05.1995 - 11.2003

Monitor budgets and payroll records, and review financial transactions to ensure P&L results are maximized.
Organize and direct worker training programs, resolve personnel problems, hire new staff, and evaluate employee performance.
Monitor food preparation methods, portion sizes, and garnishing and presentation of food to ensure that food is prepared and presented in an acceptable manner, while preserving profit margin.
Investigate and resolve complaints regarding food quality, or service.

Education

B.S. - Economics

Allegheny College

Meadville, Pennsylvania, United States

05.1990

Skills

Communication: Effectively interact with customers, staff, vendors, and corporate partners to establish and maintain productive relationships
Planning and Organizing: Prioritize objectives and manage resources to achieve corporate and personal goals
Problem Solving: Evaluate scenarios objectively, and weigh options to maximize positive outcomes
Operational Knowledge: Extensive grasp of retail business function, through hands on customer service, staffing and development, and P&L involvement

Operations management
Inventory control
Continuous improvement

Timeline