Wayne Lang
Chester
Summary
Results-driven manager with extensive experience in customer service and strategic merchandising. Known for adaptability, reliability, communication skills and teamwork, successfully implementing upselling strategies that drive revenue growth while maintaining a focus on loss prevention.
Overview
8
8
years of professional experience
Work History
Barista
Starbucks
Brookhaven
02.2025 - Current
- Prepared high-quality beverages following standardized recipes consistently.
- Maintained cleanliness and organization of workspace throughout shifts.
- Assisted customers with menu selections and special requests effectively.
- Collaborated with team members to ensure smooth service during peak hours.
- Processed customer transactions accurately using point-of-sale systems.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Followed health, safety and sanitation guidelines to pass state inspections.
Customer Service Associate Cashier
TJ Maxx
Media
11.2020 - 10.2024
- Assisted customers with product inquiries and provided exceptional service.
- Processed transactions efficiently using point-of-sale systems.
- Handled cash and credit payments accurately during busy shifts.
- Collaborated with team members to ensure smooth store operations.
- Maintained store cleanliness and organized merchandise displays regularly.
- Resolved customer complaints professionally and promptly.
- Received incoming shipments from vendors and verified contents against invoices.
Shift Lead Manager
Walgreens
Brookhaven
01.2018 - 10.2024
- Supervised daily operations to ensure smooth workflow and customer satisfaction.
- Trained and mentored staff on company policies and customer service standards.
- Managed inventory levels and organized product displays for optimal sales.
- Implemented loss prevention strategies to minimize theft and shrinkage.
- Managed daily shift operations, including scheduling and assigning team members to specific tasks.
- Managed daily cash intake by counting out registers and tabulating profits.
- Directed and led employees and team members on effective operations, methods and procedures.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Education
Bachelor of Science - Accounting
Arizona State University
Tempe, AZ06-2031
High School Diploma -
Chichester High School
Boothwyn, Pa06-2016
Some College (No Degree) - Mathematics
Widener University
Chester, Pennsylvania, PASkills
- Customer service
- Cash handling
- Management
- Upselling strategies
- Coaching and mentoring
- Excellent computer skills
- Adaptability to changes
- Strategic merchandising
- Loss prevention experience
- Teamwork and collaboration
References
References available upon request.
Timeline
Barista
Starbucks
02.2025 - Current
Customer Service Associate Cashier
TJ Maxx
11.2020 - 10.2024
Shift Lead Manager
Walgreens
01.2018 - 10.2024
Bachelor of Science - Accounting
Arizona State University
High School Diploma -
Chichester High School
Some College (No Degree) - Mathematics
Widener University