Wendy Douglas
Tobyhanna,PA
Summary
Highly dedicated and knowledgeable educator with over 10 years of experience in substitute teaching and supporting students across K–12 within the Pocono Mountain School District. Completed a Master of Education (PreK–4) with a 4.0 GPA and honors recognition. Skilled in maintaining safe, nurturing kindergarten classrooms, implementing high-quality instruction, and supporting early literacy, numeracy, and social-emotional development. Demonstrates strong classroom management, excellent communication, and the ability to follow district procedures and instructional expectations with fidelity. Eligible for Pennsylvania Instructional Certification.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Substitute Teacher
Pocono Mountain School District
01.2014 - Current
- Provide consistent, high-quality instruction for grades K–12, with extensive experience in kindergarten settings.
- Implement district-provided lesson plans and maintain safe, well-managed classrooms aligned with school expectations.
- Support early learners through literacy centers, guided reading, small-group instruction, and developmentally appropriate practices.
- Collaborate with colleagues, administrators, and support staff to meet student needs.
Freelance Computer Technician
Self Employed
2008 - 2014
- Provide technology support, repairs, upgrades, troubleshooting, and computer literacy instruction.
- Diagnosed and repaired hardware malfunctions, ensuring optimal computer functionality.
- Enhanced system performance by conducting regular software and hardware updates.
- Resolved technical issues for clients through remote support, increasing customer satisfaction.
- Installed necessary software programs to meet specific user needs and enhance workflow capabilities within departments.
- Recommended new and replacement hardware and software purchases.
Customer Service Agent
Verizon Inc.
09.2006 - 07.2007
- Delivered high-level customer assistance; two-time Superior Customer Service Award recipient.
- Provided exceptional support to customers by addressing inquiries and resolving issues promptly.
Office Manager
Ronald Mith & Winston Davidson
01.1994 - 01.2006
- Maintained a safe and compliant office environment, adhering to health and safety regulations.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
Education
Master of Education - PreK–4
Grand Canyon University
Phoenix, AZ12-2025
MBA - Management Information Systems
National University (formally Northcentral University)
San Diego, CA06.2013
Bachelor of Science - Information Systems
SUNY Empire State College
Saratoga Springs, NYSkills
- Classroom Management
- Student Safety
- Positive Behavior Supports
- Lesson implementation
- Differentiated Instruction
- Technology Integration
- Collaboration
- Student Safety
Certification
- Pennsylvania Instructional Certificate Eligibility: PreK–4 (Pending)
- Computer Repair (2000)
Timeline
Substitute Teacher
Pocono Mountain School District
01.2014 - Current
Customer Service Agent
Verizon Inc.
09.2006 - 07.2007
Office Manager
Ronald Mith & Winston Davidson
01.1994 - 01.2006
Freelance Computer Technician
Self Employed
2008 - 2014
Master of Education - PreK–4
Grand Canyon University
MBA - Management Information Systems
National University (formally Northcentral University)
Bachelor of Science - Information Systems
SUNY Empire State College