Wendy Drew
Lehighton,PA
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Highly efficient planning, problem-solving, and communication skills.
Overview
18
18
years of professional experience
Work History
Customer Service Representative
R.F. Ohl
09.2023 - Current
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Optimized fuel distribution by closely monitoring inventory levels and coordinating deliveries.
- Enhanced customer satisfaction by ensuring timely and accurate dispatch of fuel orders.
- Educated customers about billing, payment processing and support policies and procedures.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Investigated and resolved accounting, service and delivery concerns.
- Trained staff on operating procedures and company services.
- Conducted comprehensive interviews, assessing candidate skill level for successful placement.
Online Reseller
Self Employed
01.2020 - 08.2023
- Corresponded with online customers to address questions or complaints about products, policies or shipping methods.
- Managed financial tracking, inventory coordination and social media marketing.
- Promoted products in online communities through weblog or discussion-forum postings, e-mail marketing programs or online advertising. Increased sales by 20%.
- Developed successful online sales operations from scratch by establishing and following strategic vision, mission and operational plans.
- Developed positive customer relationships through friendly interactions, excellent customer service and handled challenging situations with ease.
Disability Group Claims Support Specialist
Guardian Life Insurance Company
07.2015 - 03.2021
- Responsible for providing administrative support to Group Disability department.
- Carried out administrative tasks by communicating with clients, distributing mail, scanning documents, route incoming and outgoing correspondence and communications related to claim operations.
- Managed over 50 customer calls per day and increased customer satisfaction by resolving issues.
- Duties included on going communication with policy holders, claimants, medical providers, brokers, sales, internal and external staff.
- Ensures high level of customer service satisfaction resolves customer impact issues, including customer specific and process issues.
- Responsibilities include training, auditing, and mentoring of offshore associates and new hires along with continuous upkeep of new processes.
- Examined and updated reports, accounts and evidence to determine integrity and accuracy of information.
- Maintained strong knowledge of medical terminology to better understand services and procedures.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Acted as a liaison between team members and external stakeholders, facilitating communication and information exchange to ensure project success.
Account Manager/Staffing Specialist
The Performance Group
11.2006 - 06.2015
- Responsible for all aspects of recruiting/hiring process: creating job postings, sourcing new candidates, screening resumes, and potential candidates, conducting interviews, offering employment to qualified applicants and filling job orders.
- Sourced candidates through cold calling, referrals, internet postings, newspaper advertisements, career fairs, and networking events.
- Generated specific candidate pool for career opportunities through strategic placement of advertisements, evaluation of applicant credentials, and conducting initial interviews and pre-screening assessments.
- Administration of issues relating to Worker’s Compensation claims.
- Improved office efficiency by effectively managing internal communications and correspondence.
- Liaised with external customers and internal departments to provide and gather information enabling customer requirements to be met.
- On site management and project management at Industrial, Distribution and Manufacturing clients managing up to 100 + employees.
- Training of internal staff and new employees.
- Managed applicant tracking system database by entering, updating and maintaining candidate contact details, resumes and supporting documentation.
Education
Real Estate -
Lehigh Carbon Community College
Schnecksville, PASkills
- Administrative Management
- Efficient and detail-oriented
- Multitasking and prioritization
- Excellent communication skills
- Customer Relationship Management
- Analytical and Critical Thinking
- Talent Acquisition
- Staff Training/Support
Additional Information
- Proficient in Microsoft Office Suite (Word, Excel, Outlook, Project, Access)
- Skilled with Adobe Acrobat, E-Verify, Staff Suites, and Work Records.
Timeline
Customer Service Representative
R.F. Ohl
09.2023 - Current
Online Reseller
Self Employed
01.2020 - 08.2023
Disability Group Claims Support Specialist
Guardian Life Insurance Company
07.2015 - 03.2021
Account Manager/Staffing Specialist
The Performance Group
11.2006 - 06.2015
Real Estate -
Lehigh Carbon Community College
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