Wendy Gaidar
Mertztown
Summary
Dynamic operations leader adept at maximizing efficiency and profitability in large-scale distribution settings. Delivered an 18% increase in productivity and annual labor savings of $330,000 through innovative workforce optimization and Lean practices. Proven ability to enhance customer satisfaction while managing P&L accountability across multiple facilities.
Overview
30
30
years of professional experience
Work History
General Manager
HUB GROUP
01.2020 - Current
- Lead a 24/7 multi-client fulfillment operation supporting 12 customers within a 106,000-square-foot facility.
- Direct 120 associates and 6 direct reports with responsibility for full P&L management, customer satisfaction, safety, inventory control, workforce planning, operational excellence, and continuous improvement initiatives.
- Increased facility productivity by 18% through implementation of production planning and performance tracking systems.
- Reduced labor requirements by 15 positions across three shifts, generating approximately $330,000 in annual savings.
- Lead enterprise-wide flash sale operations across multiple facilities, ensuring successful execution during high-volume events.
- Provide operational oversight for seven distribution sites supporting a major customer, driving standardization and best-practice implementation.
- Successfully manage annual budgeting, forecasting, peak planning, and operational reporting processes.
- Developed a culture focused on accountability, safety, engagement, and customer service excellence.
General Manager
NATIONAL FREIGHT INDUSTRIES
01.2017 - 01.2020
- Directed operational performance for a 1,000,000-square-foot multi-client distribution facility supporting eCommerce, retail, grocery, packaging, and storage customers.
- Led 12 exempt leaders and 150 associates while maintaining full responsibility for profitability, customer satisfaction, operational performance, and strategic planning.
- Increased operating profit margins by 5.9%, contributing approximately $148,000 in annual profitability.
- Designed and executed facility redesign that increased units-per-hour productivity by 28% and throughput by 36%.
- Implemented Lean operational improvements that reduced overtime by 59%.
- Generated annual labor savings of approximately $131,000 through workforce optimization initiatives.
- Strengthened customer partnerships through proactive communication and operational excellence.
North America Distribution Center Operations Manager
MOUNTAIN WAREHOUSE
01.2014 - 01.2017
- Directed all North American distribution, logistics, inventory, transportation, and fulfillment operations supporting 37 retail stores and four eCommerce channels.
- Designed and launched the organization's U.S. distribution center from startup through full operational maturity.
- Increased utilization per FTE by 37% while reducing labor overhead by 62%.
- Negotiated transportation contracts across the United States and Canada, reducing transportation spend by 18%.
- Improved inventory turns and supply chain efficiency across North American operations.
- Created inventory and quality assurance programs that increased inventory accuracy by 82%.
- Recovered more than $200,000 in supplier and logistics overcharges.
Operations Manager
SYNCREON
01.2012 - 01.2014
- Managed operations for IBM, Lexmark, NCR, and Wells Fargo accounts generating approximately $1.2 million in annual revenue.
- Directed 85 employees across a two-shift operation with full responsibility for profitability, operational performance, customer satisfaction, and workforce development.
- Increased warehouse space utilization by 25%.
- Improved productivity by 35% through operational redesign and process improvements.
- Designed and implemented inventory control procedures that improved inventory accuracy from 76.2% to 99.8%.
- Reduced picking delays by 24 hours through workflow optimization.
- Reduced overtime from 55% to 2.3%.
- Generated approximately $175,000 in annual labor savings through Lean initiatives.
Operations Manager
EXEL LOGISTICS
01.2008 - 01.2011
- Managed Home Depot distribution operations with responsibility for customer compliance, inbound transportation management, warehouse operations, staffing, scheduling, and process improvement initiatives.
- Increased labor utilization by 41% through redesigned receiving processes.
- Reduced labor costs by 17%, generating approximately $100,000 in annual savings.
- Increased daily truck receiving capacity by 23%.
- Improved customer on-time delivery performance by 16%.
- Eliminated approximately $75,000 annually in customer late-charge penalties.
- Implemented operational communication and development programs that improved turnaround time by 23%.
Operations Manager
GENCO
01.1996 - 01.2008
- Led 235 employees across a three-shift operation, strengthening customer relationships and improving safety and financial accountability.
- Directed transportation, distribution, inventory, staffing, and warehouse operations for Dell supply chain accounts, enhancing overall supply chain efficiency.
- Redesigned returns center operations, boosting daily throughput from 1,200 units to 2,300 units, significantly improving operational capacity.
- Implemented efficiency measures to boost overall operational performance.
- Improved production rates by 45%, supporting increased customer sales and operational efficiency.
- Optimized warehouse layout to enhance space utilization.
- Revised workforce allocation to minimize temporary labor needs.
- Generated approximately $130,000 in annual labor savings through workforce optimization.
Education
Add Degree Information Here - Business
Emmaus High School
Emmaus, PA06-1990
Skills
- Operations Leadership
- Supply Chain Management
- P&L Management
- Logistics Management
- Distribution & Fulfillment
- Inventory Control
- Transportation Management
- Budgeting & Forecasting
- Strategic Planning
- KPI Development
- Lean Methodologies
- Continuous Improvement
- Process Improvement
- Multi-Site Leadership
- Customer Relations
- Team Building
Executive Leadership Highlights
- Managed operations ranging from 106,000 to 1,000,000+ square feet supporting multiple clients and distribution networks.
- Directed teams of up to 235 employees across multi-shift, 24/7 operations.
- Maintained full P&L responsibility with proven success improving profitability and controlling operating expenses.
- Delivered more than $1 million in documented labor and operational savings through Lean initiatives and process redesign.
- Increased productivity as much as 35%, throughput by 36%, and inventory accuracy to 99.8%.
- Reduced overtime by as much as 95% while improving customer service levels and operational efficiency.
- Extensive experience supporting retail, eCommerce, manufacturing, consumer goods, technology, and third-party logistics customers.
Professional Development
- Lean Methodologies
- Continuous Improvement
- Leadership Development
- Distribution Operations
- Supply Chain Management
- Warehouse Management Systems (WMS)
- Budgeting & Forecasting
- Customer Relationship Management
Timeline
General Manager
HUB GROUP
01.2020 - Current
General Manager
NATIONAL FREIGHT INDUSTRIES
01.2017 - 01.2020
North America Distribution Center Operations Manager
MOUNTAIN WAREHOUSE
01.2014 - 01.2017
Operations Manager
SYNCREON
01.2012 - 01.2014
Operations Manager
EXEL LOGISTICS
01.2008 - 01.2011
Operations Manager
GENCO
01.1996 - 01.2008
Add Degree Information Here - Business
Emmaus High School