Wendy Morris
Lewistown
Summary
Proven leader and problem-solver, adept at boosting team productivity by over 30% at Smokers Express through effective staff management and workflow optimization. Excels in customer service and complex problem-solving, ensuring high satisfaction rates. Skilled in training and mentoring, with a keen attention to detail, I drive success by focusing on key achievements and efficient processes.
Overview
20
20
years of professional experience
Work History
Supervisor
Smokers Express
06.2022 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Administrative Assistant
Rentokil Pest Control
03.2005 - 05.2022
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Education
High School Diploma -
Lewistown High School
Lewistown, PA06-1993
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Attention to detail
- Decision-making
- Complex Problem-solving
- Team building
- Processes and procedures
Timeline
Supervisor
Smokers Express
06.2022 - Current
Administrative Assistant
Rentokil Pest Control
03.2005 - 05.2022
High School Diploma -
Lewistown High School
Similar Profiles
Veronica AymerichVeronica Aymerich
Sales Representative at Smokers 21Sales Representative at Smokers 21
Katelyn LacksKatelyn Lacks
Store Manager at Smokers Vape PlusStore Manager at Smokers Vape Plus
Brianna RobinsonBrianna Robinson
Sales Representative at Smokers ChoiceSales Representative at Smokers Choice