Wendy S Kralick
Ephrata
Summary
Highly motivated accounts payable and accounts receivable with customer service experience.
Overview
24
24
years of professional experience
Work History
CSR II
Goodville Mutual Casualty Company
New Holland
11.2024 - Current
- Entered insureds payments.
- Provided exceptional customer support through phone and online communication channels.
- Resolved client and agents inquiries by utilizing company policies and procedures effectively.
- Worked on spreadsheets tracking various things.
- Managed difficult customer situations with empathy and professionalism consistently.
Direct Bill Assistant
Lititz Mutual Insurance Company
06.2012 - 11.2024
- Accounts receivable: entered customer payments & accounts payable, answering customer & agent phone calls, taking care of company credit cards, reconciling reports.
Accounting Assistant
Colony Business Systems
11.2006 - 06.2012
- Accounts payable: Forecasting invoices that are due or going to be due.
- Imputing Invoices in the system, printing the checks.
- Accounts receivable: Calling customers with past due invoices, applying checks to customers accounts.
- National reports: Matching national accounts with incoming credits and reconciling the accounts.
- Answering the phones when needed.
- Reconciling the petty cash box.
Administrative Assistant
Northeast Agri Systems
01.2002 - 12.2006
- Received purchase orders, work orders.
- Entered sales orders.
- Applied customer payments to their accounts.
- Entered vendor invoices in the system.
- Answered incoming calls on 6 lines.
- Greeted customers.
- Various excel spread sheets.
Education
High School -
Manheim Township High School
Consolidated School Of Business -
Consolidated School Of Business
LancasterSkills
- Customer Service
- Accounts Receivable
- Accounts Payable
- Invoice Coding
- Report Reconciliation
- Payment Processing
- Credit Card Management
Timeline
CSR II
Goodville Mutual Casualty Company
11.2024 - Current
Direct Bill Assistant
Lititz Mutual Insurance Company
06.2012 - 11.2024
Accounting Assistant
Colony Business Systems
11.2006 - 06.2012
Administrative Assistant
Northeast Agri Systems
01.2002 - 12.2006
High School -
Manheim Township High School
Consolidated School Of Business -
Consolidated School Of Business