Wendy Spence
Imperial
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
21
21
years of professional experience
1997
1997
years of post-secondary education
Work History
VIP cocktails
Santa Fe Station Casino
Las Vegas
06.2010 - 01.2026
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Maintained bar cleanliness and organized supplies for efficient service.
- Greeted customers and provided excellent customer service.
- Developed good working relationships with fellow employees through effective communication.
- Resolved customer complaints in a professional manner.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
- Effectively multitasked within fast-paced environment.
- Trained new staff on drink preparation techniques and customer service skills.
Bartender
Pleasures Club
Las Vegas
03.2006 - 12.2006
- Mixed cocktails and beverages according to established recipes and customer preferences.
- Maintained bar cleanliness and organized supplies for efficient service.
- Engaged with customers to create a welcoming atmosphere and ensure satisfaction.
- Handled cash transactions accurately while processing payments for drinks served.
- Assisted in planning special events by creating customized drink menus for occasions.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
Pool Manager
Imperial Palace Casino
Las Vegas
12.2004 - 12.2005
- Supervised pool operations and maintenance to ensure guest satisfaction and safety.
- Managed staff schedules and training for efficient pool service delivery.
- Enforced safety regulations and protocols to maintain a secure environment.
- Developed training programs for new employees on pool management procedures.
- Inspected swimming areas regularly for water quality, equipment conditions and safety hazards.
- Provided emergency medical care when needed.
- Assisted in hiring new staff members such as lifeguards, instructors and cashiers.
- Assigned tasks and work hours to staff.
Front Desk Receptionist
Las Vegas Athletic Club
Las Vegas
09.2004 - 02.2005
- Greeted members and guests with professionalism and warmth.
- Managed phone calls, directing inquiries to appropriate departments.
- Scheduled appointments and maintained the front desk calendar efficiently.
- Handled member concerns, providing solutions or escalating.
- Maintained cleanliness and organization of the front desk area consistently.
- Coordinated facility tours for prospective members, showcasing amenities.
Education
Graduated Top Gun - Bartending
National Bartending School
02.2006 - 03.2006
Douglas High
Rapid City, SDSkills
- Cocktail mixing
- Inventory management
- Customer service
- Event planning
Timeline
VIP cocktails
Santa Fe Station Casino
06.2010 - 01.2026
Bartender
Pleasures Club
03.2006 - 12.2006
Graduated Top Gun - Bartending
National Bartending School
02.2006 - 03.2006
Pool Manager
Imperial Palace Casino
12.2004 - 12.2005
Front Desk Receptionist
Las Vegas Athletic Club
09.2004 - 02.2005
Douglas High