WendyMarie Novak
Galeton
Summary
Detail-oriented Physician Office Assistant with expertise in electronic health records and patient scheduling. Demonstrates strong communication and compliance adherence to enhance patient experiences.
Overview
18
18
years of professional experience
Work History
Physician Office Assistant
Wellspan Ephrata Community Hospital
Ephrata
06.2008 - Current
- Scheduled patient appointments and coordinated physician calendars effectively.
- Managed patient records using electronic health record systems accurately.
- Assisted patients with insurance inquiries and verification processes efficiently.
- Maintained a clean and organized front office environment daily.
- Collaborated with clinical staff to ensure smooth patient flow during visits.
- Handled incoming calls and directed inquiries to appropriate departments promptly.
- Processed patient referrals and follow-up communications diligently.
- Provided administrative support to physicians during patient examinations as needed.
- Managed billing inquiries from patients regarding their accounts.
- Prepared charts for physicians prior to patient visits.
- Assisted in educating new staff members on office procedures and protocols.
- Greeted patients and visitors, verified patient information, maintained patient records.
- Generated reports summarizing patient care activities or other data.
- Prepared prescription refill requests on behalf of physician and communicated with pharmacy.
- Provided assistance with special projects related to the clinic operations.
- Reviewed patient charts for accuracy of data entry into EHR system.
- Greeted visitors warmly and directed them appropriately.
- Recorded patients' medical history, vital statistics and test results in medical records as part of patient intake process.
- Performed administrative duties such as filing paperwork and preparing documents.
- Collected patient payments, processed insurance claims and forms.
- Organized medical supplies and equipment in the office.
- Provided education materials to patients about their conditions or medications.
- Maintained a clean work environment by disinfecting surfaces and restocking supplies.
- Ordered lab tests for patients according to physician instructions.
- Answered phones, scheduled appointments, managed incoming and outgoing mail.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Answered telephones and directed calls to appropriate medical or administrative staff.
- Scheduled and confirmed patient appointments and consultations.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Communicated with patients with compassion while keeping medical information private.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
- Greeted patients, determined purpose of visit and directed to appropriate staff.
- Scheduled tests, lab work or x-rays for patients based on physician orders.
- Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Compiled and coded patient information or data in appropriate computer system.
- Completed relevant insurance and other claim forms.
- Ordered and maintained supply inventory for medical office.
- Routed laboratory or diagnostic results to appropriate staff.
- Arranged hospital admissions for patients.
- Interviewed patients to complete case histories and intake forms.
Education
Associate of Science - Physical Therapy
Alvernia University
Reading, PA06-1996
Associate of Science - Specialized Medical Secretary
Cambria Rowe Business College
Johnstown, PA06-1984
Associate of Science - Psychology
St Francis University
Cresson, PASkills
- Electronic health records
- Appointment scheduling
- Insurance verification
- Patient intake processing
- Customer service
- Patient education
- Data management
- Compliance adherence
- Office administration
- Problem solving
- Effective communication
- Time management
- Team collaboration
- Attention to detail
- Patient confidentiality awareness
- Teamwork orientation
- Detail-oriented nature
- Financial transactions handling
- Workflow optimization techniques
- Front desk reception
- Organizational proficiency
- HIPAA compliance
- Quality assurance standards
- Healthcare industry awareness
- Cross-cultural sensitivity
- Infection control protocols
- Data entry efficiency
- Telephone etiquette mastery
- Electronic health records management
- Patient relations expertise
- Professionalism and discretion
- Medical office software proficiency
- Conflict resolution techniques
- Interpersonal skills development
- Leadership and supervision
- Medical supply management
- Medical transcription
- Insurance verification mastery
- Clinical documentation
- Continuous learning attitude
- Project management experience
- Medical terminology proficiency
- Stress management techniques
- Patient scheduling expertise
- Strong communication
- Medicaid billing procedures
- Co-payment collection
- Supply ordering
- Scheduling tests and procedures
- BLS certified
- Health information management
- Medical charting
- Medical terminology
- Documentation review
- Patient registration
- Communication
- Staff leadership
- Information processing
- Patient reception management
- Written communication
- Basic life support for health care providers
- Multitasking capacity
- CPR certified
- Records management
- Adaptable and flexible
- Initial trauma life support (ITLS)
- Problem-solving
- Document preparation
- Flexible schedule
- Interpersonal communication
- Patient care coordination
- Medical Procedures Understanding
- Documentation and recordkeeping
- Heartsaver first aid CPR AED (first aid CPR AED)
Accomplishments
- Daughters of the America Revolution
Affiliations
- does dime pitch for donation to boy scouts, ca recipients, improve playground for kids and fire halls
Timeline
Physician Office Assistant
Wellspan Ephrata Community Hospital
06.2008 - Current
Associate of Science - Physical Therapy
Alvernia University
Associate of Science - Specialized Medical Secretary
Cambria Rowe Business College
Associate of Science - Psychology
St Francis University