Wesly Gonzalez
Allentown
Summary
A dedicated and experienced hospitality professional with a strong background in bar operations, team leadership, and customer service. Proven ability to manage high-paced environments, train and mentor staff, and enhance customer experiences. Adept at handling conflict resolution, crisis intervention, and fostering strong relationships with both patrons and team members. Seeking a bar management role where I can contribute my expertise to optimize service, boost sales, and create a welcoming atmosphere that drives customer retention.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Assistant Manager
Domino's Pizza
05.2011 - 12.2021
- Managed daily operations, including staffing, food preparation, and customer service
- Led a team of employees, scheduling shifts and ensuring productivity and efficiency
- Resolved customer complaints, ensuring customer satisfaction and retention
- Handled inventory management, ordering supplies, and reducing waste to maintain profitability
- Trained employees in food safety, order accuracy, and best practices for high-volume service
- Assisted in cash handling, financial reporting, and ensuring the store met revenue targets
Team Lead / Lead Trainer (Bar Manager in Training)
Chickie's & Pete's
12.2016 - 06.2024
- Trained and mentored new hires, enhancing their knowledge of menu items, drink recipes, and customer service standards
- Assisted in bar management responsibilities, including inventory control, scheduling, and financial reporting
- Developed strategies to boost customer engagement and sales, such as themed events and promotions
- Managed difficult guests with professionalism, de-escalating conflicts and ensuring positive resolutions
- Ensured compliance with alcohol regulations and health codes to maintain a safe and legal service environment
Case Manager, HIV/STI Tester & Event Planner
Valley Youth House
06.2021 - 02.2023
- Provided case management services for at-risk youth, helping them access resources and support
- Conducted HIV/STI testing and provided counseling on prevention and treatment options
- Trained staff in crisis management and de-escalation techniques as a certified Managing Aggressive Behavior instructor
- Organized and coordinated community outreach events, educational workshops, and fundraising initiatives
- Developed partnerships with local organizations to expand services and enhance community engagement
- Maintained detailed records and documentation for client progress and service outcomes
Bartender & Server
Tapas on Main
09.2024 - Current
- Crafted and served a variety of cocktails, wines, and specialty drinks with precision and consistency
- Provided exceptional customer service by engaging guests, taking accurate orders, and ensuring timely delivery of food and beverages
- Kept track of inventory levels, ensuring the bar remained well-stocked and efficient
- Trained new bartenders and servers, fostering teamwork and knowledge of menu items
- Resolved customer complaints and conflicts professionally, ensuring guests left satisfied and eager to return
- Maintained a clean, organized, and fully stocked bar in compliance with health and safety regulations
Education
High School -
Louis E. Dieruff High School
01.2012
Skills
- Bar Operations & Management
- Team Leadership & Training
- Customer Service & Conflict Resolution
- Event Planning & Promotion
- Crisis Intervention & De-escalation
- Case Management & Community Outreach
- Inventory Management & Cost Control
- Strong Communication & Problem-Solving Skills
- Ability to Work Under Pressure & Handle Difficult Customers
- Knowledge of Health & Safety Regulations
- Highly reliable
- Responsible alcohol service
Certification
- Managing Aggressive Behavior (Certified by the University of Oklahoma)
- Certified HIV/STI Testing & Counseling
- Bartending & Mixology Expertise
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Bartender & Server
Tapas on Main
09.2024 - Current
Case Manager, HIV/STI Tester & Event Planner
Valley Youth House
06.2021 - 02.2023
Team Lead / Lead Trainer (Bar Manager in Training)
Chickie's & Pete's
12.2016 - 06.2024
Assistant Manager
Domino's Pizza
05.2011 - 12.2021
High School -
Louis E. Dieruff High School
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