Summary
Overview
Work History
Education
Skills
Timeline
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Whitney Woodard

Erie

Summary

Dynamic professional with extensive experience in customer service and appointment scheduling. Proven ability to enhance patient experiences through effective communication. Thorough and organized, while maintaining HIPAA regulations to deliver exceptional service, ensuring high levels of customer satisfaction and operational efficiency.

Overview

8
8
years of professional experience

Work History

Secretary

AHN
Erie
05.2024 - Current
  • Welcomed everyone with genuine hospitality to enhance their experience.
  • Assisted with scheduling appointments for patients.
  • Delivered exceptional customer service through prompt responses to inquiries via phone or email in a professional manner.
  • Meticulously gathered and revised insurance information to guarantee accurate billing.
  • Managed authorization process to secure visits and comprehend patient benefits.

Patient Service Representative

UPMC
Erie
03.2022 - 02.2024
  • Answered incoming calls and responded to patient inquiries promptly.
  • Provided information on services available at UPMC to enhance patient experience.
  • Collaborated with medical staff to facilitate timely patient access to care.
  • Communicated effectively with patients about appointment reminders and follow-ups.
  • Adhered to HIPAA regulations when handling confidential patient information.
  • Verified insurance information, collected payments, and scheduled appointments.

Delivery Driver

Self Employed Services
Erie
01.2018 - 03.2022
  • Operated independently as a driver for Instacart, DoorDash, and Amazon Flex.
  • Communicated effectively with customers regarding any order changes or requests.
  • Transported and safely delivered items to prevent damage or loss.
  • Promoted customer satisfaction by resolving problems with knowledge, and a friendly service.

Education

High School Diploma -

Fort LeBoeuf High School
Waterford, PA
05-2014

Skills

  • Customer service
  • PC proficient
  • Appointment scheduling
  • Insurance verification
  • HIPAA compliance
  • Detail-oriented
  • Organization skills

Timeline

Secretary

AHN
05.2024 - Current

Patient Service Representative

UPMC
03.2022 - 02.2024

Delivery Driver

Self Employed Services
01.2018 - 03.2022

High School Diploma -

Fort LeBoeuf High School

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Whitney Woodard