Wilbert Dreher
Pittsburgh
Summary
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Liveops
Pittsburgh
09.2023 - Current
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Educated customers on product features and benefits.
- Recommended additional products or services based on customer needs.
- Responded to customer complaints in a timely manner.
- Provided accurate information about products and services to customers.
- Promoted available products and services to customers during service, account management and order calls.
Citizens Bank
Temporary Customer Service Department
PITTSBURGH
03.2025 - 06.2025
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided exceptional customer service to ensure customer satisfaction.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Education
Certification - Microsoft Excel
Microsoft
Online01-2025
Associate of Arts - Media Design
Art Institute of Pittsburgh
Pittsburgh, PA09-2015
Certificate - Web Design
Erie Business College
Erie, PA03-2012
Certification - Microsoft Suite Certification
Microsoft
OnlineSkills
- Media design
- Microsoft Excel
- Web design
- Customer service
- Critical thinking
- Time management
- Attention to detail
- Fast typing speed
- Touch typing proficiency
- Salesforce
- Salesforce experience
- Graphic design
Timeline
Citizens Bank
Temporary Customer Service Department
03.2025 - 06.2025
Customer Service Representative
Liveops
09.2023 - Current
Certification - Microsoft Excel
Microsoft
Associate of Arts - Media Design
Art Institute of Pittsburgh
Certificate - Web Design
Erie Business College
Certification - Microsoft Suite Certification
Microsoft
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