Wilbertha Cherif
Reading
Summary
Dynamic Collection Specialist with a proven track record at US Digestive Health, excelling in credit and collections. Skilled in relationship building and critical thinking, I effectively resolved outstanding balances and enhanced patient communication, ensuring timely payments and improved financial outcomes. Committed to delivering exceptional customer service and operational efficiency.
Overview
7
7
years of professional experience
Work History
Collection Specialist
US Digestive Health
Reading, PA
09.2025 - Current
- Managed patient accounts to ensure timely payments and resolve outstanding balances.
- Utilized billing software to track collections efforts and maintain accurate records.
- Collaborated with insurance companies to verify coverage and facilitate claims processing.
- Communicated with patients regarding payment plans and financial assistance options.
- Processed payments and applied to customer balances.
Medical Assistant
University of Rochester, Strong Memorial Hospital
Rochester, NY
02.2022 - 08.2025
- Assisted healthcare providers with patient assessments and preparations for examinations.
- Managed patient scheduling and coordinated follow-up appointments to enhance care continuity.
- Conducted routine laboratory tests and maintained accurate records of results for physician review.
- Educated patients on medication administration and post-care instructions to ensure compliance.
- Streamlined communication between departments to increase efficiency in patient processing workflows.
Shipping and Receiving Clerk
Truform Manufacturing
Rochester, NY
08.2021 - 12.2022
- Oversaw shipping and receiving operations, ensuring timely processing of incoming and outgoing shipments.
- Coordinated inventory management, optimizing stock levels to prevent shortages or excess.
- Implemented safety protocols, enhancing workplace safety and compliance with industry regulations.
- Trained new staff on warehouse procedures, improving team efficiency and operational understanding.
- Utilized warehouse management systems for accurate tracking of inventory and shipment statuses.
Dispatcher
T&T Freight
Rochester, NY
04.2019 - 08.2021
- Coordinated timely dispatch of shipments to optimize delivery schedules.
- Monitored real-time tracking systems to ensure accurate status updates for clients.
- Assisted in managing logistics and routing to enhance operational efficiency.
- Communicated with drivers to resolve issues and address customer inquiries effectively.
- Developed and maintained strong relationships with carriers to streamline operations.
Education
Associate of Science - Business Administration
Monroe Community College
Rochester, New York, NY06.2023
Skills
- Credit and collections
- Teamwork orientation
- Account review
- Relationship building
- Collections
- Customer service
- Critical thinking
- Data entry
- Decision-making
Languages
French
Full Professional
English
Full Professional
Timeline
Collection Specialist
US Digestive Health
09.2025 - Current
Medical Assistant
University of Rochester, Strong Memorial Hospital
02.2022 - 08.2025
Shipping and Receiving Clerk
Truform Manufacturing
08.2021 - 12.2022
Dispatcher
T&T Freight
04.2019 - 08.2021
Associate of Science - Business Administration
Monroe Community College