William Brown
Lebanon
Summary
Dynamic operations manager with a proven track record at Dutch Valley Foods Inc, placing value on people and ethics, creating a team first mentality, skilled in performance monitoring and training. Expert in logistic operations and health and safety compliance, I drive team success through effective communication and strategic process improvements, consistently enhancing customer satisfaction and operational efficiency.
Overview
15
15
years of professional experience
Work History
Manager of Operations
Dutch Valley Foods Inc
03.2022 - Current
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed and implemented strategies to maximize customer satisfaction.
- Analyzed and reported on key performance metrics to senior management.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
Senior Supervisor
Ingram Micro
05.2020 - 02.2022
- Coordinated, supervised and evaluated work of subordinates and reallocated staff and resources to meet performance requirements.
- Identified underperforming areas and implemented effective process improvements.
- Analyzed metrics to identify areas of opportunity, drive performance improvements and consistently exceed operational goals.
- Established and maintained filing systems, retrieved data using [Software] and prepared management reports.
- Provided feedback, training and skill development to staff to improve accuracy, productivity and quality.
Senior Supervisor
Dollar General Distribution Center
10.2015 - 02.2020
- Trained new hires and provided positive reinforcement and helpful feedback that boosted morale and efficiency within department.
- Recruited, hired and trained staff and provided ongoing feedback and performance evaluations for development.
- Assessed problems and conflicts and resolved independently.
- Provided interpretation and guidance on procedural questions.
- Assumed responsibility and oversight for hiring, onboarding and mentoring new staff members.
- Mandated policy, procedure, and performance adherence for continued and increased operational efficiency and profitability.
- Served on Safety committee to evaluate and recommend changes to policy, procedure and systems.
- Supervised over 80 employees across Fullcase picking of three zones and helped assist in loading and repack as well.
Supervisor of Aquatic Engineering
Fluid Logistics Tech LLC
09.2013 - 09.2015
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Ran location on Oil drilling sites providing Water flow for the well.
- COP/FDS Safety Award
Airman First Class E-3
United States Air Force
06.2011 - 09.2013
- Demonstrated leadership skills in managing projects from concept to completion.
- Completed training for Security Forces at Lackland AFB TX.
- Security Detail was served at Tinker AFB and Honorable Discharge was in September of 2013.
Education
High School Diploma -
Lebanon High School
Lebanon, PASkills
- Production
- Performance monitoring
- Marketing
- Health and safety compliance
- Cross Docking
- LTL, Fullcase, Bulk, Repack, Loading, Replenishment, Putaway
- Budgeting
- Inventory Control
- Training of supervisors and employees
- First Responder CPR/First Aid Certified
- Automated warehouse supervision
- E-Commerce
- Dispatch
- WMS, JDE, Power BIMircosoft Excel, WOrd, Power Point
Accomplishments
- Reduced lost workdays and recordable incidents to 2 by implementing a safety awareness program.
- Reduced damages by 35% through creating quick S focus groups.
- Achieved year over year profit increases for our Food Show by completing Successful Food Shows with accuracy and efficiency.
- Collaborated with team of 50 employees and 2 supervisors in the development of DLP (Direct Linear Process).
- Created less than 24 PTO Program
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Manager of Operations
Dutch Valley Foods Inc
03.2022 - Current
Senior Supervisor
Ingram Micro
05.2020 - 02.2022
Senior Supervisor
Dollar General Distribution Center
10.2015 - 02.2020
Supervisor of Aquatic Engineering
Fluid Logistics Tech LLC
09.2013 - 09.2015
Airman First Class E-3
United States Air Force
06.2011 - 09.2013
High School Diploma -
Lebanon High School