William Caldwell
Mifflintown
Summary
Dynamic Operations Manager with 25+ years of leadership experience in logistics and transportation, including over a decade with Norfolk Southern Railroad. Proven expertise in terminal management, process improvement, safety compliance, team leadership, and cross-functional collaboration. Adept at analyzing performance metrics and leading teams to exceed operational targets while maintaining safety and quality standards.
Overview
26
26
years of professional experience
Work History
Operations Manager
Norfolk Southern Railroad
09.2021 - 11.2024
- Directed all daily operations of intermodal terminal, including shift planning, property management, safety inspections, and compliance audits.
- Evaluated performance metrics to identify improvement opportunities and implemented proactive prioritization strategies.
- Enforced safety and environmental policies, maintaining adherence across teams and contractors.
- Provided hands-on leadership, mentoring employees and building high-performance teams to manage daily challenges effectively.
Operations Manager
Norfolk Southern Railroad
09.2021 - 11.2024
- Directed all daily operations of intermodal terminal, including shift planning, property management, safety inspections, and compliance audits.
- Evaluated performance metrics to identify improvement opportunities and implemented proactive prioritization strategies.
- Enforced safety and environmental policies, maintaining adherence across teams and contractors.
- Provided hands-on leadership, mentoring employees and building high-performance teams to manage daily challenges effectively.
Operations Manager
Norfolk Southern Railroad
07.2014 - 09.2021
- Oversaw five intermodal terminals, coordinating with railroad and contracted teams to ensure efficient and safe operations.
- Conducted regular process audits and aligned terminal activities with company-wide operational and commercial strategies.
- Strengthened customer relationships to improve service delivery and operational transparency.
- Collaborated with internal departments to streamline communication and support strategic initiatives.
Operations Manager
Norfolk Southern Railroad
07.2014 - 09.2021
- Oversaw five intermodal terminals, coordinating with railroad and contracted teams to ensure efficient and safe operations.
- Conducted regular process audits and aligned terminal activities with company-wide operational and commercial strategies.
- Strengthened customer relationships to improve service delivery and operational transparency.
- Collaborated with internal departments to streamline communication and support strategic initiatives.
Train Dispatcher
Norfolk Southern Railroad
02.2011 - 07.2014
- Managed real-time train movements and traffic coordination across multiple territories.
- Planned and executed routing strategies in collaboration with Engineering and Transportation departments.
- Ensured strict compliance with federal and company regulations.
Train Dispatcher
Norfolk Southern Railroad
02.2011 - 07.2014
- Managed real-time train movements and traffic coordination across multiple territories.
- Planned and executed routing strategies in collaboration with Engineering and Transportation departments.
- Ensured strict compliance with federal and company regulations.
Operations Supervisor
UPS
10.1998 - 02.2011
- Led hiring, onboarding, and training for new staff, emphasizing OSHA compliance, hazmat procedures, and safety protocols.
- Analyzed production metrics and developed targeted action plans to reduce turnover and boost team productivity.
- Supervised operations in high-volume inbound/outbound areas, maintaining workflow efficiency and operational discipline.
Operations Supervisor
UPS
10.1998 - 02.2011
- Led hiring, onboarding, and training for new staff, emphasizing OSHA compliance, hazmat procedures, and safety protocols.
- Analyzed production metrics and developed targeted action plans to reduce turnover and boost team productivity.
- Supervised operations in high-volume inbound/outbound areas, maintaining workflow efficiency and operational discipline.
Education
Bachelor of Arts - Sociology
University of Tennessee
Knoxville, TN12.2004
Skills
- Leadership & Mentoring
- Analytical Thinking
- Problem Solving
- Conflict Resolution
- Communication
- Innovation & Initiative
- Team Building
Core Competencies
- Strategic Operation Planning
- Terminal & Facility Management
- Team Leadership & Development
- Process Improvement & Auditing
- Safety & Environmental Compliance
- Vendor & Contractor Management
- Customer Relationship Management
- Cross- functional Collaboration
Timeline
Operations Manager
Norfolk Southern Railroad
09.2021 - 11.2024
Operations Manager
Norfolk Southern Railroad
09.2021 - 11.2024
Operations Manager
Norfolk Southern Railroad
07.2014 - 09.2021
Operations Manager
Norfolk Southern Railroad
07.2014 - 09.2021
Train Dispatcher
Norfolk Southern Railroad
02.2011 - 07.2014
Train Dispatcher
Norfolk Southern Railroad
02.2011 - 07.2014
Operations Supervisor
UPS
10.1998 - 02.2011
Operations Supervisor
UPS
10.1998 - 02.2011
Bachelor of Arts - Sociology
University of Tennessee
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