William Camp
Pottstown
Summary
Dynamic Body Shop Manager at Paoli Ford with a proven track record in quality control and customer relationship management. Expert in resource allocation and vendor negotiation, I consistently enhanced service delivery and team performance, fostering loyalty and satisfaction among clients. Committed to maintaining safety compliance while driving operational excellence.
Overview
10
10
years of professional experience
Work History
Body Shop Manager
Paoli Ford
Paoli
01.2023 - Current
- Managed daily operations of the body shop to ensure efficient workflow.
- Oversaw team performance and provided coaching for skill development.
- Implemented quality control measures to maintain high service standards.
- Coordinated with suppliers for timely procurement of parts and materials.
- Scheduled repairs and allocated resources to optimize productivity.
- Maintained safety protocols in compliance with industry regulations.
- Resolved customer concerns and ensured satisfactory service delivery.
- Communicated effectively with insurance companies, documenting in detail each process of repair.
- Wrote complete and accurate cost estimates for labor and parts.
- Built and maintained strong relationships with customers to encourage loyalty and obtain recommendations.
- Selected vendors with largest inventory, best prices and quickest delivery, building lasting relationships.
- Monitored employee performance and provided feedback as needed.
- Directed day-to-day operations, maintenance, equipment functionality and financial management.
- Ensured that all safety regulations were followed in accordance with OSHA standards.
- Complied with federal, state and local regulations affecting body shop operations.
Assistant Service Manager
Fred Beans Hyundai
Doylestown
04.2021 - 01.2023
- Greet customers daily and accept vehicles for service repairs and maintenance.
- Managed daily operations of service department to enhance customer satisfaction.
- Coordinated service schedules to optimize technician productivity and efficiency.
- Assisted customers with inquiries, providing timely and accurate information.
- Facilitated communication between customers and technicians to resolve issues promptly.
- Resolved escalated customer complaints in a timely manner while keeping customers informed throughout process.
- Collaborated with Hyundai corporate to facilitate engine replacements for customers under warranty
Lot Attendant
Fred Beans Hyundai
Doyelstown
11.2018 - 04.2021
- Maintained full inventory lot by efficiently stocking incoming vehicles and placing cars into service.
- Conducted regular lot inspections to maintain cleanliness and safety standards.
- Coordinated vehicle movements for delivery and display purposes.
- Monitored fuel levels and performed basic maintenance checks on vehicles.
Waiter
Brandywine Living at Dresher Estates
Dresher
06.2016 - 04.2020
- At Brandywine Living I was responsible for serving food to the residents.
- After their meals I reset their spots for the next meal.
- I also try to assist with anything extra they may need.
- Provided exceptional customer service to residents and guests.
- Assisted in setting up dining areas for special events and meals.
- Maintained cleanliness and organization of dining spaces throughout shifts.
- Educated residents on menu items and dietary options available.
Cashier, Sales
Wegmans
North Wales
10.2017 - 10.2018
- Manage financial transactions, warmly greet customers, and periodically return unwanted items to store shelves.
- Processed customer transactions quickly and accurately.
- Assisted customers with product inquiries and recommendations.
- Ensured cleanliness and organization of checkout area at all times.
- Stocked shelves with merchandise when needed.
Education
High School Diploma -
North Penn High School
Lansdale, PASkills
- Good Customer Service
- Sales
- Adaptable
- Safe Driving Record
- Great Communication
- Great Time Management
- Quality control
- Parts procurement
- Vehicle repair
- Safety compliance
- Customer relationship management
- Team leadership
- Resource allocation
- Problem solving
- Effective communication
- Conflict resolution
- Performance monitoring
- Process optimization
- Vendor negotiation
- Financial management
- Workflow coordination
- P&L management
- Business relationships
- Marketing and promotions
- Safety management
- Excellent communication
- Policy/program development
- Logistics
- Calendar management
- Employee reviews
- Budget control
- Professional demeanor
- Financial planning
- Multitasking
- Analytical thinking
- Team collaboration
- Contract negotiation
Timeline
Body Shop Manager
Paoli Ford
01.2023 - Current
Assistant Service Manager
Fred Beans Hyundai
04.2021 - 01.2023
Lot Attendant
Fred Beans Hyundai
11.2018 - 04.2021
Cashier, Sales
Wegmans
10.2017 - 10.2018
Waiter
Brandywine Living at Dresher Estates
06.2016 - 04.2020
High School Diploma -
North Penn High School