William Ellis
Berwyn,PA
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
27
27
years of professional experience
Work History
Retail Sales Associate
Banana Republic
King Of Prussia, PA
08.2024 - Current
- Greeted customers and helped with product questions, selections, and purchases.
- Answered questions about store policies and addressed customer concerns.
- Helped customers complete purchases, locate items, and join reward programs.
- Greeted customers and provided outstanding customer service.
Real Estate Agent
Exquisite Properties, LLC
San Antonio, TX
10.2018 - 06.2023
- Developed skills to focus on the web-based cultivation of potential buyers and sellers
- Established a working partnership with Zillow to garner leads for both buyers and sellers
- Providing weekly updates and managing more than 30 viable leads at a time
- Contracted and closed 2-3 transactions monthly while continuing to nurture customer base
Real Estate Agent
The Phyllis Browning Company
San Antonio, TX
10.2015 - 10.2018
- Cultivated personal relationships via open houses, prospecting calls and receiving agency sign calls
- Worked with first time and experienced home buyers through the search, contracting, negotiating and close of a purchase
- Prepared listing presentations for sellers to include a comprehensive comparative market analysis, marketing suggestions, and the listing and sales process
Marketing Communications Lead
Carenet Healthcare Services
San Antonio, TX
10.2010 - 10.2015
- Drives the company's brand and efforts to maintain a strong marketing position and strategy
- Collaborate with other members of the marketing team to ensure key, strategic messages are delivered effectively to the target audiences
- Over arching responsibility is to generate leads and assist the sales team in meeting company sales goals
- For the past two years team sales goals of have been exceeded and the company has seen a growth of 150%
- Responsible for the development and implementation of marketing plans services and initiatives
- Identify opportunities for promotional partnerships with relevant organizations and websites for effective delivery of marketing campaigns
- Develop a collateral system and presentation format enabling the sales team to execute a higher percentage of professional presentations to prospects
- Research and track competitors to provide analysis of positioning, brand promise, competitive solutions
- Target and create initial case studies for the company and married the efforts into a powerful email marketing campaign garnering an average open rate of 11% and click through of 5%
- Launch and maintain company website, increasing site traffic by 30% and creating a powerful sales tool for the lead generation agents, sales and client services team
- Develop and launch landing pages for targeted campaigns
- Identifies pertinent PR opportunities for expert positioning of leadership, employee recruitment and to strengthen the brand
- Develop and execute email marketing campaign for both lead generation and recruitment
- Launch Social Media campaign to build SEO, recruit employees, and expert positioning growing LinkedIn (targeted) audience by half in four months
- Research and prepare for industry trade shows including negotiation of packages, presentation opportunities, booth and collateral materials, advertising, attendee communications and follow-up opportunities
- Fosters relationships with outside business, vendors, ad/design agencies and partners
Account Executive
KGBTexas
San Antonio, TX
10.2007 - 10.2010
- Increased brand recognition through strategic public relations and marketing programs
- Presented new strategies that expanded current account relationships and increased penetration
- Designed and executed successful social media strategies for marketing and PR operations
Marketing Manager
SMG
Corpus Christi, TX
10.2005 - 05.2007
- Designed media programs and submitted buys through special negotiated rates
- Delivered unsurpassed customer service while fostering new and existing relationships with clients to increase revenue for the building
Media Relations Specialist
Kailo Communications Studio
Corpus Christi, TX
11.2001 - 05.2003
- Developed and commenced public relations programs for an extensive client base increasing brand recognition and driving revenue growth
Account Coordinator
The Headline Group
Atlanta, GA
03.2000 - 04.2001
- Led a web based projects team to support and manage media/PR initiatives for a diverse range of industries
- Created project status reports for presentation to clients and management
In-Flight Service
Delta Airlines
New York, NY / Atlanta, GA
09.1997 - 03.2000
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
- Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
- Ensured safety and comfort of customers onboard aircraft.
- Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
- Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
- Answered passenger questions and provided solutions to issues arising during flights.
- Assisted passengers with disabilities by providing wheelchairs and supporting throughout airport to provide excellent customer service.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
- Offered personalized assistance to children, elderly and passengers with special needs.
- Monitored cabin during flights and responded to passenger inquiries or issues.
- Used excellent customer service skills in addressing passengers' needs.
- Assisted passengers in boarding and deplaning aircraft.
Education
Associate of Arts - Culinary Arts And Hospitality
Del Mar College
Corpus Christi, TX05-2005
Bachelor of Science - Public Relations And Communications
Georgia Southern University
Statesboro, GA08-1997
Skills
- Customer service excellence
- Client engagement
- Customer complaint resolution
- Flight safety
- FAA regulations
- Problem-solving
- Hospitality service expertise
- Time management
- Public speaking
- Cultural awareness
- Strong work ethic
- Attention to detail
- Professional appearance
- Teamwork and cooperation
- Issue resolution
- Company culture and values
- Guest services
- Multitasking and organization
- Clear communication
- Technical aptitude
Timeline
Retail Sales Associate
Banana Republic
08.2024 - Current
Real Estate Agent
Exquisite Properties, LLC
10.2018 - 06.2023
Real Estate Agent
The Phyllis Browning Company
10.2015 - 10.2018
Marketing Communications Lead
Carenet Healthcare Services
10.2010 - 10.2015
Account Executive
KGBTexas
10.2007 - 10.2010
Marketing Manager
SMG
10.2005 - 05.2007
Media Relations Specialist
Kailo Communications Studio
11.2001 - 05.2003
Account Coordinator
The Headline Group
03.2000 - 04.2001
In-Flight Service
Delta Airlines
09.1997 - 03.2000
Associate of Arts - Culinary Arts And Hospitality
Del Mar College
Bachelor of Science - Public Relations And Communications
Georgia Southern University