13
William Evans
Pittsburgh
Summary
Operations Manager and talented leader with 13 years of experience applying exceptional planning and problem solving abilities toward enhancing business plans and day-to-day operations. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Effective at listening to, understanding, clarifying and resolving the concerns or issues raised by staff, co-workers, clients and guests. Good at maintaining composure and objectivity under pressure. Proactive and hardworking individual focused on continuous operational improvement. I'm able to evaluate and select among alternative courses of action quickly and accurately. I'm able to convey information and ideas quickly. Results-driven and resilient in developing teams while improving processes and increasing productivity. Focused on successful team building, cost-cutting and operational improvements. Determined to cut costs without impacting quality of products and services. Reliable team player. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Use independent decision-making skills and sound judgment to positively impact company success. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Strengths in building and maintaining relationships with diverse range of clients in fast-paced settings. Strong interpersonal skills, excellent time management and problem-solving skills. Solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
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Work History
Operations Manager
Aramark Facilities
03.2018 - Current
- I have gained a significant a lot more amount of responsibilities when I was hired on with Aramark.
- Run a staff of up to 125 employees on any given night.
- Work close with the client to ensure all aspects of the job are up to their standards.
- Manage operations staff and keep employees compliant with company policies and procedures.
- Regular meetings with management about any issues, concerns or ideas to maintain a good, quality staff.
- Developed systems and procedures to improve operational quality and team efficiency.
- Manage inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Assisted in recruiting, hiring and training of team members.
- Established positive and effective communication among staff and organization leadership, reducing miscommunications, and missed deadlines.
- Developed and maintained good relationships with all other internal departments.
- Developed and maintained relationships with external vendors and suppliers.
- Analyzed and reported on key performance metrics to upper management
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Trained new employees on proper protocols and customer service standards.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Reported issues to higher management with great detail.
- Submit maintenance work orders
- Adhere to all disciplinary actions
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Regular on-line trainings on better management practices.
Lead Labor-Day and Night/Cleaning Operations Mg.
Pittsburgh Pirates Organization
03.2011 - 01.2018
- I had ran crews threw different agency's to help clean the whole ball park. I always controlled crews and responsible for about 100+ employees on post-game shift.
- Responsible for all scheduling and reporting all employees times and hours, report all good/bad duties and responsibility's and disciplines with any temporary staff agencies or other management.
- Responsible for all and any cleaning that was required in the entire venue, inside an outside.
- On off seasons make sure all outdoor equipment is cleaned and stored in the correct area for the winter.
- Run a snow removal crew when it snows to remove any snow or ice from the exterior of the building along with any outdoor walkways on the interior of the building
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Onboarded new employees with training and new hire documentation.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Performed regular maintenance to keep all equipment in safe working order.
Crew Foreman
Allegheny Lawn Maintenance
03.2007 - 10.2011
- Troubleshot equipment problems and completed repairs and maintenance actions.
- Settled crew member disputes by addressing problems quickly and providing successful mediation.
- Led team of 8 to 10 people focused on managing and improving all flowering, mulching, assorting an creating variety designs for all types of lawns and flower beds .
- Reached out to suppliers to resolve materials issues and maintain schedules.
- Instructed crew members in safe work practices and methods to reduce work-related injuries.
- Monitored team members to verify work quality and address concerns.
- Supervised end-of-day cleanup activities to remove debris and unnecessary supplies from customer premises.
- Generated and analyzed weekly reports to track crew performance and identify areas of improvement.
- Monitored systems to assure increase in power flow and integrated new system components, fixtures, running equipment as in backhoe, skid loaders, fork lifts, tractors and among numerous other machines.
Laborer Worker
Straight Remodeling
04.2004 - 02.2007
- Worked alongside team to accomplish work goals according to schedule.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Prepared job sites by removing debris and setting up materials and tools.
- Organized materials, tools, and equipment to supply team members.
- Gathered and removed debris and discarded material upon final completion of construction projects.
- Was subcontracted out by AIU (Allegheny Intermediate Unit) to do all maintenance as needed in all classrooms in Alleghany County at all times.
Cook/Kitchen Manager
Don Parmesans' Italian Kitchen
02.1998 - 01.2004
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Prepared food items in compliance with recipes and portioning control guidelines along taking certified in Food Sanitation through Alleghany County Health Department.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Trained all new kitchen staff along with managing to run a successful restaurant.
- Maintained food safety and sanitation standards.
- Followed strict standards for food handling and safety, minimizing risks to customers.
- Worked closely with kitchen team to meet high demand with delicious, on-recipe foods.
- Managed kitchen budget for supplies and labor hours, consistently meeting targets.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Communicated closely with servers to fully understand special orders for customers.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
Education
Online Job Training For Management
Pittsburgh, PA2002
High School Diploma -
North Hills Senior High School
Pittsburgh, PA06.1998
Skills
- Document Control
- Labor Relations
- Customer Service
- Work well in stressful situations
- Process Improvement
- Health and Safety Compliance
- Maintenance Planning
- Employee Motivation
- Decision-Making
- Operations Management
- Staff Management
- Goal Setting
- Inventory Management
- Organizational Management
- Maintaining Compliance
- Performance Evaluations
- Employee Relations and Conflict Resolution
- Schedule Oversight
- Workforce Management
- Startups and Turnarounds Background
- Project Management Abilities
- Client Relations
- Planning and Implementation
- Process Improvements
- Project Leadership
- Problem-Solving
- Team Leadership
- Inventory Control
- Operations Monitoring
- Risk Management
- Continuous Improvements
- Staff Training
- Cultural Awareness
- Client Relationships
Timeline
Operations Manager
Aramark Facilities
03.2018 - Current
Lead Labor-Day and Night/Cleaning Operations Mg.
Pittsburgh Pirates Organization
03.2011 - 01.2018
Crew Foreman
Allegheny Lawn Maintenance
03.2007 - 10.2011
Laborer Worker
Straight Remodeling
04.2004 - 02.2007
Cook/Kitchen Manager
Don Parmesans' Italian Kitchen
02.1998 - 01.2004
Online Job Training For Management
High School Diploma -
North Hills Senior High School
Additional Information
*Sissy Burkhart-Former Operations Manager for the Pittsburgh Pirates Organization
Phone Number-412-225-6077
*Jim Booze-Operations Manager for Aramark Facilities
Phone Number-724-480-8485
*Jason Jones-General Manager for Aramark Facilities
Phone Number-412-862-1869
*Frank Snair-District Manager for American National Skyline Inc./Premium Level Manager for Aramark Facilities
Phone Number-724-882-8170
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