William Frias
Gettysburg
Summary
- Work-focused and multifaceted. I have a wide variety of work experience. I worked many kinds of fields in the workforce. An expert in:
- Manufacturing Industry with experience operating, repairing and cleaning automated machines, and skilled with standup and sit-down fork lifts such as Unicarrier, Toyota, and Crown.
- Customer Service Industry with many years of experience in customer satisfaction, billing, and escalations up to the supervisor level in English and Spanish.
- Food Service Industry with years in food prep, cleaning and maintenance of food cooking materials.
Overview
1
1
Certification
13
13
years of professional experience
Work History
Powered Industrial Truck Operator
Penske
12.2025 - Current
- Tasked with receiving inbound materials from trailers.
- Organizing materials by make and model
- Inputting materials into system with an RF scanner
- Putting away materials into designated areas
- Picking materials from other locations and staging them on docks ready for shipping
- Received the Employee of the Month Award within 2 months of employment
Cashier/Food Prep
Arco AM-PM
06.2024 - 10.2025
- Counted cashier till before and after shift
- Maintained clean workspace
- Emptied trash bins whenever full
- Organized stocked items
- Prepared food items several times per shift with ovens
- Stock and label food for next meal prep
- Washed and sanitized dishes
Powered Industrial Truck Operator
Bertelsmann Print Group
09.2023 - 04.2024
- Operated Power Industrial Vehicles such as a Clamp Truck and Forklift;
- Moved materials from warehouse to production and vice versa.
- Performed manual labor from time to time.
Subject Matter Expert (SME)
Sutherland Global
03.2022 - 10.2023
- Have been working as a Customer Service Representative for the Washington Gas Campaign.
- After a year I've been promoted to Subject Matter Expert for Washington Gas.
- In September I was laid off from Washington Gas because the company claims to have started downsizing.
- My job was still preserved in Sutherland Global as I've chose to change campaigns per their offer.
- Starting in the month of October I began working for Cox Care.
Forklift Operator
G-Global
10.2020 - 12.2021
- I'm a forklift operator.
- Certified in Forklift Operation
- In charge of loading and unloading materials of many sizes and shapes into and out of trailers.
Finishing Technician/Forklift Operator
Quad/Graphics
04.2018 - 10.2020
- I work in a Book Printing Factory. My job title is a Finishing Technician.
- I can do all labor intensive jobs in the factory in the finishing part of the warehouse.
- I can also adjust most machines to required book sizes required for the job.
- I am also a Certified Forklift Driver which I completed the written and practical training.
Call Center Agent
Teleperformance
02.2013 - 11.2016
- Dealt with customer experience, bill handling, sales, and sending escalated reports.
- Got promoted to manage business accounts such as landlords and small businesses.
- Got promoted to Supervisor position and handled escalated issues and complaints for customers in investigating account issues and sending reports.
- Adjusting account balances through company systems.
- Assisted with fraud investigations for customers.
- Handled all incoming issues with top quality customer service, as is required for such a position.
Education
High School Diploma -
Gettysburg Area High School
Gettysburg06-2008
Skills
- Spanish language
- Microsoft Word
- Warehouse experience
- Active listening
- Load & unload
- Food Preparation
- Communication skills
- Driving
- Telemarketing
- RF scanner
- Typing 42 wpm
- Time management
- Call Center
- Basic math
- Bilingual
- Clamp Truck Experience
- Call center agent experience
- Materials handling
- CRM software
- Forklift
- Customer service
- Pallet jack
Accomplishments
Within 2 months of employment, I was awarded Employee of the Month.
Certification
- Food Handler Certification
- Driver's License
Additional Information - Work Authorization
Authorized to work in the US for any employer
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Powered Industrial Truck Operator
Penske
12.2025 - Current
Cashier/Food Prep
Arco AM-PM
06.2024 - 10.2025
Powered Industrial Truck Operator
Bertelsmann Print Group
09.2023 - 04.2024
Subject Matter Expert (SME)
Sutherland Global
03.2022 - 10.2023
Forklift Operator
G-Global
10.2020 - 12.2021
Finishing Technician/Forklift Operator
Quad/Graphics
04.2018 - 10.2020
Call Center Agent
Teleperformance
02.2013 - 11.2016
High School Diploma -
Gettysburg Area High School