Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

William Hamill

Doylestown

Summary

Results-driven Operations Manager with over 10 years of experience in overseeing daily operations, optimizing processes, and enhancing profitability while prioritizing customer satisfaction. Proven track record in streamlining workflows and reducing costs without compromising employee safety or operational efficiency. Expertise in team collaboration, strategic planning, and delivering measurable results, combined with a strong ability to adapt to changing needs and lead cross-functional teams. Highly skilled in project management, process improvement, and resource allocation, consistently recognized for enhancing overall operational performance.

Overview

14
14
years of professional experience

Work History

Operations Manager

UPS
01.2022 - Current
  • Managed team of 300+ employees, overseeing daily operations and ensuring productivity and efficiency.
  • Implemented cost-saving initiatives resulting in a 15% decrease in operational expenses.
  • Developed and implemented training programs to increase employee performance and satisfaction.
  • Collaborated with cross-functional teams to optimize workflow processes and improve customer satisfaction.
  • Won Manager of the year for UPS Chesapeake District 2023
  • Won best injury frequency in UPS Chesapeake District 2023

Package Dispatch Supervisor

UPS
01.2021 - 01.2022
  • Managed scheduling, assignments, and performance evaluations for dispatch team.
  • Analyzed and planned a package center’s daily package dispatch to ensure timely and efficient dispatch service performance.
  • Reviewed data (e.g., stop and volume trends, missed pieces, cost per piece, etc.) to identify dispatch trends and uses these trends to create plans that maximize results. This position records route modifications, such as new streets and customers, to keep plans up-to-date and oversees load modifications to improve service and reduce costs.

On Road Supervisor

UPS
01.2020 - 01.2021
  • Led team of drivers to ensure timely deliveries and superior customer service.
  • Implemented safety protocols and trained drivers on best practices.
  • Resolved customer complaints and maintained positive relationships.
  • Monitored and optimized route efficiency to maximize productivity and minimize costs.

Preload Warehouse Supervisor

UPS
01.2012 - 01.2020
  • Managed team of 20–70+ employees to meet daily shipping goals efficiently and accurately.
  • Conducted regular performance reviews and provided feedback to improve team productivity.
  • Monitored inventory levels and organized warehouse layout for optimized workflow.
  • Trained new staff on warehouse procedures and safety protocols.

Education

Bachelor of Science - Economics

Thomas Edison State University
Trenton, NJ
01.2012

Bachelor of Arts - Economic

The Pennsylvania State University
State College, PA
05-2011

Skills

  • Strategic planning
  • Project management
  • Operations management
  • Team leadership
  • Operations monitoring
  • Operational efficiency
  • Team management
  • Problem solving
  • Analytical skills
  • Resource allocation management
  • Microsoft office
  • Customer service

Accomplishments

    Chesapeake District Most Improved Recordable Injury Frequency Year over Year in 2023

    Chesapeake District Best Injury Frequency 2023 and 2024

    Chesapeake District Preload Manager of the Year 2023 and 2024

Timeline

Operations Manager

UPS
01.2022 - Current

Package Dispatch Supervisor

UPS
01.2021 - 01.2022

On Road Supervisor

UPS
01.2020 - 01.2021

Preload Warehouse Supervisor

UPS
01.2012 - 01.2020

Bachelor of Science - Economics

Thomas Edison State University

Bachelor of Arts - Economic

The Pennsylvania State University

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William Hamill