Summary
Overview
Work History
Education
Skills
Websites
Certification
Profile Info
Timeline
Generic

William Higgins

Ligonier

Summary

To apply the skills gained through six years of IT experience thus far, and the knowledge acquired in studying for the COMPTIA A+ and MS 900 certification to contribute to the support, upgrades, and maintenance of clients' systems and infrastructure. Developing those skills further as a result to best accommodate said clients with their specific needs.

Overview

7
7
years of professional experience
1
1
Certification

Work History

End User Support Technician Tier 2

Qualfon
05.2022 - 07.2025
  • Used ticketing systems to manage and process support actions and requests.
  • Responded to customer inquiries and provided technical assistance over phone and in person.
  • Configured hardware, devices, and software to set up work stations for employees.
  • Offered assistance in implementing and developing training programs.
  • Installed and configured operating systems and applications.
  • Configured and tested new software and hardware.
  • Installed, configured and maintained computer systems and network connections.

IT Support Specialist - Help Desk

Exelos
09.2021 - 05.2022
  • Provided level one support to a range of fifty clients numbering at around a thousand employees total, onsite and remote support provided.
  • Implemented a MSI installer for our company's antivirus onto our remote support agent, saving three hours in total workload for missed machines and manual installs per day for prepped workstations.

IT Support Specialist - Help Desk

Private Industry Council
04.2020 - 08.2021
  • Provided level one support and maintenance to a range of three hundred employees across four counties, including three main offices.
  • Created numerous, brief tutorials relevant to updates or discovered gaps in technical literacy and security across the company at large.
  • Remote support experience included.

Driver

Flowers Baking Company
04.2019 - 11.2019
  • Ensure safe and efficient operation of a twenty foot box truck over a one hundred mile route to deliver bread and cake to twenty destinations on a weekly basis.
  • Established nine new stops to route, three of which acquired personally.

Metalworker

Chaos Fabrication Inc.
03.2018 - 03.2019
  • Repair and refurbishment of metal components for manufacturing equipment, specialized in detail work for steel and aluminum pieces.
  • Additional roles included maintenance and assisting in automotive projects, including the overhaul of a fifty three foot trailer.

Education

B.S. - Game Art

Full Sail University

Skills

  • Application support
  • Software diagnosis
  • Desktop support
  • User credential management
  • Experience with Windows 11 and Intune management systems

Certification

  • COMPTIA A+ ce Certification
  • MS 900 (Microsoft 365 Fundamentals)
  • FAA Part 107 Certified for Commercial SUAS operations - drones
  • FAA Part 61 Private Pilot License - single engine land planes
  • Website Development and Maintenance
  • All PA Clearances - Act 24, 34, 114, 126 (1&2), and 151

Profile Info

To apply the skills gained through three years plus of IT experience thus far, and the knowledge acquired in studying for the COMPTIA A+ and MS 900 certification to contribute to the support, upgrades, and maintenance of clients' systems and infrastructure. Developing those skills further as a result to best accommodate said clients with their specific needs.

Timeline

End User Support Technician Tier 2

Qualfon
05.2022 - 07.2025

IT Support Specialist - Help Desk

Exelos
09.2021 - 05.2022

IT Support Specialist - Help Desk

Private Industry Council
04.2020 - 08.2021

Driver

Flowers Baking Company
04.2019 - 11.2019

Metalworker

Chaos Fabrication Inc.
03.2018 - 03.2019

B.S. - Game Art

Full Sail University

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William Higgins