William Huffman
Beallsville
Summary
Dynamic and detail-oriented professional with extensive experience at Highmark Health and Rite Aid. Proven expertise in customer service and complaint handling, ensuring patient satisfaction. Skilled in insurance terminology and proficient in pharmacy software, enhancing workflow efficiency and safety protocols. Committed to delivering exceptional care and support in fast-paced environments.
Overview
23
23
years of professional experience
Work History
Insurance Customer Service Representative
Highmark Health
08.2015 - 06.2025
- Processed prescriptions accurately and efficiently to ensure timely patient care.
- Assisted pharmacists in medication management, enhancing workflow and safety protocols.
- Maintained inventory levels by monitoring stock and conducting regular audits.
- Operated pharmacy software for prescription processing and record-keeping tasks.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
Pharmacy Technician
Rite Aid
03.2002 - 08.2015
- Processed prescriptions accurately and efficiently to ensure timely patient care.
- Assisted pharmacists in medication management, enhancing workflow and safety protocols.
- Maintained inventory levels by monitoring stock and conducting regular audits.
- Operated pharmacy software for prescription processing and record-keeping tasks.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
Radiologic Technologist
Monongahela Valley Hospital
09.2008 - 09.2009
- Administered diagnostic imaging procedures ensuring patient safety and comfort.
- Operated advanced radiologic equipment including X-ray and CT machines.
- Collaborated with healthcare team to evaluate imaging results for accurate diagnoses.
- Maintained meticulous records of patient histories and imaging results for quality assurance.
- Educated patients on procedures, enhancing understanding and compliance with protocols.
Education
Certificate Of Technical Studies - Radiology
Washington Hospital School of Radiology Technology
Washington, PA08.2007
High School Diploma - Academic
Bethlehem Center High School
Fredericktown, PA05.2002
Skills
- Organization
- Complaint handling
- Insurance terminology
- Customer service
Timeline
Insurance Customer Service Representative
Highmark Health
08.2015 - 06.2025
Radiologic Technologist
Monongahela Valley Hospital
09.2008 - 09.2009
Pharmacy Technician
Rite Aid
03.2002 - 08.2015
Certificate Of Technical Studies - Radiology
Washington Hospital School of Radiology Technology
High School Diploma - Academic
Bethlehem Center High School
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