William Hugo
Kutztown
Overview
5
5
years of professional experience
2
2
Certifications
Work History
Auto Technician
Outten Chrysler Dodge Jeep Ram
Hamburg
08.2024 - Current
- Diagnosed vehicle issues using advanced diagnostic tools and techniques.
- Performed routine maintenance on various vehicle makes and models.
- Performed minor maintenance services, including gasket replacements, coolant flushes and tune-ups.
- Performed drive ability tests on vehicles after repairs were completed.
- Repaired or replaced worn parts to ensure optimal vehicle performance.
- Collaborated with team members to troubleshoot complex automotive problems.
- Utilized manufacturer guidelines for repairs and maintenance procedures effectively.
- Replaced defective parts with new or reconditioned parts following manufacturers' instructions.
- Performed routine maintenance including oil changes, tire rotations, and brake pad replacements.
- Repaired vehicles according to manufacturer specifications by replacing worn parts such as brakes, wheel bearings, and spark plugs.
- Utilized scan tools to diagnose drivability concerns on gasoline powered cars and trucks.
- Tested automotive systems such as brakes, steering, suspension, transmission and engine performance.
- Inspected vehicle engines and other components to identify potential issues.
- Attended technical training courses when available to increase knowledge base.
- Operated a variety of shop equipment safely and efficiently.
- Completed repairs and maintenance to major vehicle models to meet safety specifications.
- Removed, replaced, balanced and rotated new or used tires to maintain on-road safety
- Developed in-depth understanding of automotive systems and components to complete fast and accurate repairs.
Parts Associate
AutoZone
Kutztown
02.2023 - 11.2024
- Assisted customers in identifying and selecting the right automotive parts.
- Managed inventory levels to ensure availability of popular items.
- Processed customer orders and handled returns efficiently.
- Coordinated with suppliers to source high-quality parts promptly.
- Maintained organized display areas for easy access to products.
- Provided product knowledge and recommendations to enhance customer satisfaction.
- Received, examined and reshelved returned parts.
- Utilized computer system to check part numbers, prices, availability and special order items.
- Processed customer orders for automotive parts, supplies and tools.
- Answered incoming phone calls from customers seeking assistance or information about products or services offered.
- Maintained cleanliness of the store front area.
- Researched parts availability, pricing and delivery times.
- Verified stock to ensure accuracy of inventory records.
- Provided technical advice regarding parts and accessories.
- Organized shelves in order to create an efficient working environment.
Restaurant Waiter
Marks sandwich shop
Kutztown
08.2022 - 06.2023
- Provided attentive service to customers in a fast-paced sandwich shop environment.
- Maintained cleanliness and organization of dining area throughout shifts.
- Assisted in preparing food items according to shop standards and recipes.
- Handled cash transactions and managed the point-of-sale system efficiently.
- Collaborated with team members to ensure smooth restaurant operations during peak hours.
- Stocked supplies and restocked items as needed to support daily operations.
- Addressed customer inquiries and resolved issues to enhance dining experiences.
- Provided excellent customer service by anticipating guest needs, responding promptly and acknowledging all guests, however busy and whatever time of day.
- Performed opening and closing duties such as setting up the dining area, restocking supplies and checking equipment for proper functioning at the start of shifts.
- Maintained cleanliness throughout the dining area during shift; wiped down tables after each seating period.
- Resolved customer complaints in a polite manner according to company policy.
- Checked on guests during meals to ensure satisfaction with each course.
- Greeted customers, provided menus and answered questions about menu items.
- Provided exceptional service to high volume of daily customers.
- Delivered food to tables in a timely manner while ensuring correct temperatures were maintained.
Admissions Clerk
Dorney Park
Allentown
07.2021 - 07.2022
- Processed admission tickets and payments at entry points.
- Assisted guests with inquiries regarding park policies and attractions.
- Managed crowd flow during peak attendance hours efficiently.
- Collaborated with team members to enhance guest experience and satisfaction.
- Maintained accurate records of daily admissions and transactions.
- Trained new clerks on ticketing systems and customer service protocols.
- Resolved guest issues promptly to ensure a positive visit experience.
Education
High School Diploma -
Kutztown Area High School
Kutztown, PA06-2025
Skills
- Vehicle inspection
- Technical troubleshooting
- Time management
- Inventory management
- Welding and fabrication
- Electrical systems
- Engine repair
- Replacing parts
- Suspension systems
- Inspecting vehicles
- Exhaust systems
- Gasket replacements
- Brake systems
- Engine overhauls
- Heating and air conditioning
- System repairs
- Diesel engines
- Steering systems
- Alignment services
- Hybrid systems
- Emissions control
- Fuel systems
- Preventative maintenance
- Tire services
- Coolant flushes
- Fluid services
- Driveability diagnostics
- Oil change services
- Rust removal
- Problem-solving
- Diagnostic
- Body repair
- Air conditioning repair
- Troubleshooting and Diagnostics
- Rebuilding engines
- Test analyzing
- Automotive electronics
- Parts replacement
- Brake systems knowledge
- Soldering skills
- Calibrating instruments
- Wheel alignments
Certification
PA State Inspection License
Timeline
Auto Technician
Outten Chrysler Dodge Jeep Ram
08.2024 - Current
Parts Associate
AutoZone
02.2023 - 11.2024
Restaurant Waiter
Marks sandwich shop
08.2022 - 06.2023
Admissions Clerk
Dorney Park
07.2021 - 07.2022
High School Diploma -
Kutztown Area High School