William Laird
Glen Mills,PA
Summary
Auto Damage Appraiser with 20+ years of automotive experience and 14 months in a current appraisal role. Skilled in collision damage evaluation, estimate accuracy, and OEM-compliant repairs. I-CAR Certified with OEM training in Rivian, BMW, and Porsche. Strong communicator with a proven ability to support insurance claims efficiently while delivering high customer satisfaction. Maintain estimate accuracy while writing an average of $250K in repair volume, balancing cost control, compliance, and customer satisfaction
Overview
21
21
years of professional experience
1
1
Certification
Work History
Auto Damage Appraiser
Brandywine Coachworks
Glen Mills, PA
11.2024 - Current
- Perform detailed collision damage inspections and prepare accurate repair estimates
- Evaluate structural, mechanical, and cosmetic damage across luxury and EV vehicles
- Apply OEM repair procedures for Rivian, BMW, and Porsche
- Document damage with photos and written justifications to support claim approvals
- Communicate clearly with customers, technicians, and insurance partners
Sales Associate
CarShop
Glen Mills, PA
05.2023 - 10.2024
- Ranked Top 3 of 200 sales associates nationwide
- Sold approximately 390 vehicles, averaging 26–30 units monthly
- Trained and onboarded four new hires, improving team performance
Franchise Owner
Snap-on Tools
Philadelphia & Delaware County
08.2017 - 04.2023
- Owned and operated a high-volume franchise serving 312 weekly professional customers
- Managed inventory, billing, credit accounts, and customer relationships
- Supported modern vehicle repair with advanced tools and technology
Automotive Technician
DML Automotive
West Chester, PA
10.2004 - 07.2017
- Diagnosed and repaired mechanical and electrical vehicle systems
- Recognized for advanced diagnostics, efficiency, and customer communication
Education
Associate Degree -
Delaware County Community College
Media, PASkills
- Auto Damage Appraisal
- Collision Repair Analysis
- Insurance Claim Documentation
- OEM Compliance
- EV & Luxury Vehicles
- Estimate Accuracy
- Photo Documentation
- Customer Communication
- Repair Justification
- Team Collaboration
Certification
- I-CAR Certified
- Rivian Certified
- BMW Certified
- Porsche Certified
Timeline
Auto Damage Appraiser
Brandywine Coachworks
11.2024 - Current
Sales Associate
CarShop
05.2023 - 10.2024
Franchise Owner
Snap-on Tools
08.2017 - 04.2023
Automotive Technician
DML Automotive
10.2004 - 07.2017
Associate Degree -
Delaware County Community College