William Marrero-Rodriguez
Reading
Summary
Results-driven floor manager with extensive experience in workflow optimization and safety compliance. Focused on delivering exceptional service quality through effective team leadership and proactive inventory management.
Overview
13
13
years of professional experience
Work History
Floor Manager
Marrero Auto Service
Reading
11.2012 - Current
- Led training initiatives for team members on automotive service procedures and safety standards.
- Supervised daily operations, improving workflow efficiency within service department.
- Managed customer inquiries and resolved issues to maintain high satisfaction levels.
- Monitored inventory and procured supplies to ensure availability of essential parts.
- Coordinated technician schedules to maximize service bay utilization and reduce wait times.
- Conducted quality checks on services, ensuring compliance with performance standards.
- Analyzed customer feedback data to drive improvements in service quality.
- Implemented safety best practices to foster a secure working environment.
Education
GED -
GED
01-2019
Skills
- Training development and service supervision
- Customer issue resolution
- Inventory management and quality assurance
- Vehicle inspection and diagnostics
- Welding and fabrication skills
- Payroll management
- Customer service excellence
- Parts ordering and identification
- Safety compliance and attention to detail
- Problem solving and critical thinking
- Team leadership and effective communication
- Workflow optimization strategies
- Time management skills
- Brake system inspections and repairs
- A/C troubleshooting and repairs
- Mechanical systems expertise
- Ignition systems diagnostics
- Belt and hose replacements expertise
- Exhaust systems knowledge
- Small engine repair proficiency
- Hand and power tool operation
- Performance tuning capabilities
- Air conditioning systems maintenance
- Steering system diagnostics and repairs
- Vehicle test drives and inspections expertise
- Filter replacements knowledge
- Transmission repair and rebuilding skills
- Clutch repair proficiency
- Work order management expertise
- Automotive diagnostics proficiency
- Price quoting accuracy and recordkeeping skills
Timeline
Floor Manager
Marrero Auto Service
11.2012 - Current
GED -
GED