William Perry
Susquehanna
Summary
With over 20 years of experience in the Southern Tier's human services and behavioral health field, I have actively contributed to strategic plans at Lourdes Hospital, Ascension, and now Guthrie. My objective is to utilize my skills and expertise to develop and expand programs in our region, focusing on the most vulnerable individuals. I strongly believe in supporting these individuals while ensuring fiscal responsibility within an organization. I am currently looking for a facility that shares this vision and direction.
Overview
22
22
years of professional experience
Work History
Director of Operations: Guthrie Lourdes Oral Health
Guthrie Lourdes Hospital Binghamton
02.2025 - Current
- Oversee daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
- Monitoring budget and utilize operational resources to provide fiscal efficiency.
- Mentored and coached team members to foster productive and engaging work environment.
- Managing budgets and resources, optimizing allocation for maximum impact on business objectives.
- Identified opportunities for cost reduction and process improvement, implementing changes to be better stewards of corporate resources.
Director of Operations: Guthrie Lourdes Mental Health
Guthrie Lourdes Hospital Binghamton
12.2012 - Current
- Oversee daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks between multiple clinic satellite locations.
- Conduct regular performance reviews to assess team and individual progress, providing constructive feedback and guidance for continuous improvement.
- Collaborated with senior management to develop and execute long-term corporate goals and objectives in the multiple expansions of an Article 31 clinic.
- Defined, implemented, and revised operational policies and guidelines to meet the standards of the Office of Mental Health..
- Promote a culture of safety within the organization by enforcing compliance with established regulations, policies, procedures, as well as conducting regular audits.
- Oversee day-to-day operational activities in accordance with business and state objectives.
- Enhanced operational efficiency, introducing lean management system that minimized waste and optimized resource allocation.
Director of Operations: Guthrie Lourdes Inpatient Social Work
Guthrie Lourdes Hospital Binghamton
03.2018 - Current
- Monitored budget and utilized operational resources.
- Conducted regular performance reviews to assess team progress, providing constructive feedback and guidance for continuous improvement.
- Streamlined communication channels within organization, implementing comprehensive internal communication platform that facilitated real-time information sharing.
Supervisor: Parents and Children Together Program
Guthrie Lourdes Hospital Binghamton
01.2011 - 01.2014
- Improved customer satisfaction with prompt changes to current programming to be more inclusive of family structure.
- Accomplished multiple tasks within established timeframes.
- Improved safety procedures to create safe working conditions for workers in a home visiting program.
Fatherhood Advocate
Lourdes Hospital
01.2003 - 01.2007
- Delivered friendly service and offered expert support in every interaction.
- Established trusting relationships with clients by maintaining open lines of communication including fathers in a program that had traditionally been female oriented.
Education
Masters - Human Services of Management of Not-for-Profit agencies
Capella University
Phoenix, Arizona01.2011
BS - Secondary Education, Social Studies
Kutztown University
Kutztown, Pennsylvania01.1996
Skills
- Operations oversight
- Strategic planning
- Process improvement
- Financial controls implementation
- Operations management
- Decision-making
- Budget development
Accomplishments
- Current Member of Broome County Community Services Council
- Current Member of Broome County Mental Health Sub-Committee
- Current Member of Senator Webb Action Council representing Lourdes Hospital
- Previous Member Board of Directors of the OMH Southern Tier Regional Planning Consortium
- Currently Run and Manage my Family's Small Business
- Expanded 'Lourdes the Corner' to Lourdes Mental Health, expanding to adults and four additional satellite locations.
- Former Member of the Ascension Behavioral Health Service Line National Strategic Planning Committee
Timeline
Director of Operations: Guthrie Lourdes Oral Health
Guthrie Lourdes Hospital Binghamton
02.2025 - Current
Director of Operations: Guthrie Lourdes Inpatient Social Work
Guthrie Lourdes Hospital Binghamton
03.2018 - Current
Director of Operations: Guthrie Lourdes Mental Health
Guthrie Lourdes Hospital Binghamton
12.2012 - Current
Supervisor: Parents and Children Together Program
Guthrie Lourdes Hospital Binghamton
01.2011 - 01.2014
Fatherhood Advocate
Lourdes Hospital
01.2003 - 01.2007
BS - Secondary Education, Social Studies
Kutztown University
Masters - Human Services of Management of Not-for-Profit agencies
Capella University
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