William Ruch
Erie,PA
Summary
Dynamic Claims Support Specialist II at Erie Insurance with expertise in claims processing and policy interpretation. Proven ability to enhance customer satisfaction through effective communication and organizational skills. Adept at managing intermediate claims while ensuring regulatory compliance, resulting in timely resolutions and improved operational efficiency.
Overview
6
6
years of professional experience
Work History
Claims Support Specialist II
Erie Insurance
11.2023 - Current
- Followed up with customers on unresolved issues.
- Evaluated and settled intermediate insurance claims in strict timeframes.
- Worked with claims adjusters and examiners to expedite processing in alignment with procedures.
- Reviewed outstanding requests and redirected workloads to complete projects on time.
- Prepared insurance claim forms or related documents and reviewed for completeness.
- Generated, posted and attached information to claim files.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
Bank Teller
Northwest Bank
02.2023 - 11.2023
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Processed customer transactions promptly, minimizing wait times.
- Educated customers on use of banking website and mobile apps.
- Assisted customers with compromised debit cards and issued new credentials.
- Provided customer records, account statements and copies of checks.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
Administrative Assistant
Gittings Protective Services
06.2021 - 02.2023
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained inventory of office supplies and placed orders.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
Payroll Clerk
DialAmerica
10.2019 - 06.2021
- Verified timekeeping records and handled any discrepancies with employees.
- Updated employee files with new details such as changes in address or salary levels.
- Maintained employee confidence and protected payroll operations by keeping information confidential.
- Processed new hire paperwork and documents.
- Maintained payroll information by calculating, collecting, and entering data.
- Maintained confidentiality of employee records and payroll information.
- Responded to employee inquiries to clarify payroll issues regarding wages, deductions and taxes.
- Processed W-2s, 1099s and other year-end reports to remain in compliance with state and federal laws.
Education
No Degree - Business Administration
Mercyhurst University
Erie, PAHigh School Diploma -
Central High School
Erie, PA01-2014
Skills
- Policy interpretation
- Claims processing
- Microsoft office
- Claims analysis
- Regulatory compliance
- Self motivation
- Recordkeeping organization
- Organizing and prioritizing work
- Data entry software
- Goal setting
- Computer proficiency
- Excellent communication
Timeline
Claims Support Specialist II
Erie Insurance
11.2023 - Current
Bank Teller
Northwest Bank
02.2023 - 11.2023
Administrative Assistant
Gittings Protective Services
06.2021 - 02.2023
Payroll Clerk
DialAmerica
10.2019 - 06.2021
No Degree - Business Administration
Mercyhurst University
High School Diploma -
Central High School
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