Summary
Overview
Work History
Education
Skills
Timeline
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William Scott

Waynesburg

Summary

Dynamic Field Service Technician with a proven track record at KSW Oilfield Rental, excelling in troubleshooting and repair. Recognized for exceptional customer service and fostering teamwork, I effectively streamlined service processes and trained junior technicians, enhancing operational efficiency and client satisfaction. Committed to safety and continuous improvement in all technical endeavors.

Overview

13
13
years of professional experience

Work History

Field Service Technician

KSW Oilfield Rental
09.2021 - 06.2025
  • Responded quickly to emergency maintenance requests for timely on-call support.
  • Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Reviewed technical documentation to complete equipment maintenance and repair.
  • Increased customer satisfaction by providing prompt and efficient on-site support for technical issues.

Builder and Service

Murphy's Family Tractor
02.2021 - 09.2021
  • Worked closely with owners throughout process to keep projects in line with individual visions.
  • Maintained professional relationships with clients throughout the duration of each project, keeping them informed on progress updates and addressing any concerns as needed.
  • Trained new staff on proper building techniques, site regulations and safety protocols.
  • Interpreted schematics accurately, building tractors to exact specifications.

Field Service Technician

KSW Oilfield Rental
04.2012 - 09.2020
  • Operated hand tools and power equipment according to company safety procedures.
  • Established positive customer relationships by providing punctual, cost-effective solutions.
  • Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
  • Followed safety procedures to avoid injuries in field.
  • Provided hands-on training to junior technicians, fostering a culture of continuous improvement within the team.
  • Streamlined service processes, documenting repair procedures and creating comprehensive reports for each job completed.

Education

No Degree - Business Management And Marketing

Youngstown State University
Youngstown, OH
11-2005

College Prep

Lakeview High School
Cortland, OH
05-2003

Skills

  • Problem-solving
  • Positive attitude
  • Troubleshooting and repair
  • Field repairs
  • Customer service
  • Preventive Maintenance
  • Technical troubleshooting
  • Mechanical aptitude
  • Teamwork and coordination
  • Training and mentoring
  • Inventory management
  • Valid Driver's license
  • Vehicle maintenance

Timeline

Field Service Technician

KSW Oilfield Rental
09.2021 - 06.2025

Builder and Service

Murphy's Family Tractor
02.2021 - 09.2021

Field Service Technician

KSW Oilfield Rental
04.2012 - 09.2020

No Degree - Business Management And Marketing

Youngstown State University

College Prep

Lakeview High School

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