William Spenser McCarney
Royersford
Summary
Retail operations executive with 16+ years of experience leading high-volume environments ($50M+ revenue) and developing high-performing leadership teams across large-scale retail and fulfillment operations. Proven record of accomplishment of driving operational excellence, improving execution across key performance metrics, and building strong leadership pipelines. Recognized for promoting internal talent, perfecting processes, and delivering consistent results in fast-paced, multi-layered organizations.
Overview
11
11
years of professional experience
Work History
Store Director
Target
Uwchlan Township
11.2022 - 04.2026
- Lead full operational and financial performance of a $50M+ retail location, overseeing all aspects of sales, fulfillment, and customer experience
- Directly manage 4 salaried leaders and 140+ team members, driving accountability and execution across all business functions
- Execute enterprise initiatives and rapidly adapt to changing corporate directives, ensuring consistent delivery of key performance metrics
- Delivered top-tier Q4 fulfillment results, reducing order carryover and ensuring on-time delivery during peak demand periods
- Built a strong leadership pipeline by promoting 1 Executive Team Lead to Store Director and 3 Team Leaders to Executive Team Leads, along with multiple frontline promotions
- Recognized as a training location for operational excellence, hosting peer Store Directors and senior leaders to scale best practices in logistics and execution
- Improved operational consistency through disciplined focus on process adherence, productivity, and team engagement
- Fostered a positive customer experience through staff engagement and service excellence.
- Fostered healthy team environments to promote collaboration and boost productivity.
Store Manager (Amazon Fresh Stores)
Amazon
Havertown/Broomall
05.2022 - 09.2022
- Supported launch and stabilization of Amazon Fresh retail operations, managing 200-300 associates and 4 salaried managers
- Leveraged data-driven insights and deep-dive analysis to identify operational gaps and drive performance improvements
- Led teams through rapid change in a startup-like environment, balancing execution, staffing, and process development under tight timelines
- Implemented 'work backwards' problem-solving approach to improve operational outcomes and team effectiveness
- Built foundational processes and team structure critical to store scalability and performance
Store Manager
Weis Markets
Allentown & Philadelphia
03.2015 - 04.2022
- Oversaw full-store operations for high-volume grocery locations, leading 170+ associates and 3 salaried managers
- Consistently delivered strong financial and operational performance while maintaining customer satisfaction scores above 90%
- Developed and mentored future leaders, contributing to internal promotions and long-term organizational strength
- Drove execution of company-wide initiatives, ensuring alignment with corporate strategy and operational standards
- Strengthened community engagement by building partnerships with local organizations, enhancing brand presence and customer loyalty
- Led two locations to rank in the Top 20 company-wide for Clean Sales performance
Regional 5S Supervisor
Weis Markets
Eastern Region
01.2015 - 03.2015
- Supported multi-district operational improvement initiative across 4 district teams focused on efficiency and process optimization
- Partnered with Logile to implement labor optimization and workflow systems in fresh departments
- Trained district-level teams on execution standards, operational discipline, and problem-solving methodologies
- Contributed to measurable improvements in productivity and operational consistency across the region
Education
Bachelor's Degree - Management & Marketing
Penn State University
Abington, PASkills
- Multi-Unit & High-Volume Operations
- P&L Ownership & Financial Performance
- Leadership Development & Succession Planning
- Operational Execution & Process Improvement
- KPI Management & Data-Driven Decision Making
- Workforce Planning (100-300 Employees)
- Customer Experience & Service Excellence
- Inventory, Supply Chain & Fulfillment Operations
Selected Achievements
- Selected for Emerging Leaders Program (2019-2022) at Weis Markets
- Earned Presidents Club recognition (2018-2022) for top performance
- Promoted and developed multiple leaders into advanced roles, including Store Director-level positions
- Recognized for building high-performing teams and driving consistent operational excellence
Timeline
Store Director
Target
11.2022 - 04.2026
Store Manager (Amazon Fresh Stores)
Amazon
05.2022 - 09.2022
Store Manager
Weis Markets
03.2015 - 04.2022
Regional 5S Supervisor
Weis Markets
01.2015 - 03.2015
Bachelor's Degree - Management & Marketing
Penn State University