William Wheeler
Experienced Call Center Agent, Restraunts/Hospitality
La Chorrerra
Summary
Proven track record of enhancing operational efficiency and customer satisfaction at Alorica, showcasing a strong work ethic and expertise in cleaning and sanitizing. Skilled in reducing cross-contamination risks and improving service flow, I excel in fostering team morale and maintaining rigorous sanitation standards. Demonstrates leadership by training peers and streamlining processes, contributing to a positive and productive work environment.
Aside from my English comprehension skills, I also am fluent in Dutch, intermediate German, and Basic Russian.
Overview
16
16
years of professional experience
Work History
Dishwasher/Maintanence
Cracker Barrel Country Store
11.2017 - 01.2022
- Minimized cross-contamination risks by following proper procedures for washing cutting boards, knives, and other essential tools.
- Ensured consistent cleanliness by adhering to strict sanitation procedures for all dishes, utensils, and equipment.
- Completed additional cleaning tasks within the kitchen area, contributing to an overall sanitary work environment.
- Completed extra cleaning work on garbage cans, racks, dry storage areas and other fixtures to keep kitchen spotless.
- Followed supervisor instructions to complete tasks on time.
Call Center Representative
Alorica
03.2013 - 03.2015
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Provided personalized assistance to clients, fostering strong relationships and promoting brand loyalty.
Food Service Worker
Four Seasons Burgundy Grill and Sports Pub
10.2010 - 10.2012
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
- Promoted a positive work environment through effective communication with colleagues and supervisors.
- Learned other teammates' work tasks to train as backup.
- Enhanced customer satisfaction by maintaining a clean and organized dining area.
- Operated dishwashing and sanitizing equipment according to manufacturer instructions.
- Set up and broke down food service lines quickly to maintain service flow.
Light Wheeled Vehicle Mechanic/Motor Pool
US Army
04.2006 - 09.2010
- Ensured accurate record-keeping by diligently updating maintenance logs for each serviced vehicle according to regulations.
- Strengthened team morale through positive reinforcement of accomplishments and open communication concerning areas needing improvement.
- Assessed vehicles to identify degree of malfunction or damage.
- Provided expert guidance to junior mechanics, fostering professional growth and improving overall team skill level.
- Exhibited strong attention to detail by thoroughly inspecting completed repairs before releasing vehicles back into service, avoiding any potential safety hazards.
- Increased shop productivity by maintaining a clean, organized workspace and effectively managing tools and equipment inventory.
Education
Certified Medical Assistant - Medical Assistant And Medical Office
Tide Water Tech
616 Denbigh Blvd, Newport News, 23608 05.2001 -
High School Diploma -
Denbigh High School
259 Denbigh BLVD, 3313 Newport News, Virginia 2360 05.2001 -
Skills
Strong Work Ethic
Cleaning and sanitizing
Dishwasher Operation
Cleaning procedures
Languages
English
Native or Bilingual
Dutch
Native or Bilingual
Spanish
Limited Working
Swedish
Limited Working
Timeline
Dishwasher/Maintanence
Cracker Barrel Country Store
11.2017 - 01.2022
Call Center Representative
Alorica
03.2013 - 03.2015
Food Service Worker
Four Seasons Burgundy Grill and Sports Pub
10.2010 - 10.2012
Light Wheeled Vehicle Mechanic/Motor Pool
US Army
04.2006 - 09.2010
Certified Medical Assistant - Medical Assistant And Medical Office
Tide Water Tech
05.2001 -
High School Diploma -
Denbigh High School
05.2001 -
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