Willie Chance
McKeesport
Summary
Results-driven Unit Manager at Gladiator Energy Services with a strong background in project management and customer satisfaction. Skilled in technical troubleshooting and team coordination, consistently resolving complex issues to enhance service delivery. Committed to fostering collaboration and ensuring regulatory compliance to support organizational strategic initiatives.
Overview
25
25
years of professional experience
Work History
Unit Manager
Gladiator Energy Services
Smithton
09.2012 - 07.2025
- Partnered with varied group of coworkers to fulfill goals and address concerns regarding products and services.
- Elevated customer satisfaction through effective problem resolution utilizing friendly and knowledgeable support.
- Streamlined task management to effectively achieve service goals.
- Facilitated customer requests and addressed inquiries to enhance satisfaction.
- Collaborated with cross-functional teams to accomplish goals.
- Cultivated up-to-date knowledge via continuing education and specialized training.
- Leveraged advanced technical skills to diagnose complex problems and execute effective solutions.
Staff Sergeant
USMC
Jacksonville
01.2001 - 04.2012
- Equipment oversight.
- Coordinating training initiatives.
- Analytical reasoning
- Effective leader
- Time prioritization.
- Team coordinator
- Managing team members.
Education
Bachelor of Science - Business Administration
DeVry University
Chicago, IL10-2017
Skills
- Project management
- Regulatory adherence
- Statistical analysis
- Inventory oversight
- Technical troubleshooting
- Strategic planning
- Interdepartmental cooperation
- Risk management adherence
- Supply management
- Operations management
Timeline
Unit Manager
Gladiator Energy Services
09.2012 - 07.2025
Staff Sergeant
USMC
01.2001 - 04.2012
Bachelor of Science - Business Administration
DeVry University
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