Willie Fajotina
Glenside
Summary
High-performing Manager with 23 years of experience in the restaurant and hospitality field. Proven track record of achieving same store year over year sales growth and driving profitability. Recognized for superior leadership and developing staff to achieve results. Highly motivated and passionate about developing the best customer experience to increase loyalty and sales.
Overview
25
25
years of professional experience
Work History
General Manager
Autograph Brasserie
Wayne
01.2020 - Current
- Achieved sales growth from $4.6 million to $6.1 million within two years.
- Maintained average annual sales of $6 million through effective operational oversight.
- Cultivated a team that consistently generated $1 million in annual banquet sales.
- Trained and guided team members to enhance productivity and performance metrics.
- Cross-trained employees to boost overall team effectiveness.
- Enhanced customer retention by monitoring performance and addressing issues promptly.
General Manager
Iron Hill Brewery & Restaurant
Ardmore
10.2018 - 12.2019
- Achieved 50% increase in guest loyalty program within first month compared to previous year.
- Drove bar cost reduction from 26.5% to 24.8% by implementing new standards and systems.
- Maintained labor costs through precise scheduling aligned with sales plans.
- Minimized hourly overtime, consistently surpassing budget targets each month.
General Manager
Uno Pizzeria & Grill
Warrington
11.2008 - 10.2018
- Revived restaurant performance, driving average profitable growth of 8% from 2010 to 2017.
- Developed in-house marketing role, increasing takeout and delivery sales by 8.4% during same period.
- Created and promoted unique bar events, boosting bar sales by an average of 6.8% from 2010 to 2017.
- Implemented employee training program, enhancing customer service through improved product knowledge and hospitality.
- Increased employee engagement and retention with bi-annual management and annual employee reviews.
- Managed and presented annual budget and P&L to ensure financial accountability.
Assistant General Manager
Uno Pizzeria & Grill
Bensalem
10.2006 - 10.2008
- Lead the successful opening of a new store by recruiting and training staff of over 35 employees, creating prep sheets and order guides, managing deadlines to ensure on-time opening.
- Achieved food cost goals within six months of store opening.
- Conducted all kitchen employee reviews to drive productivity, reduce food cost, and ensure premium food quality.
Assistant Manager
Uno Pizzeria & Grill
Exton
01.2001 - 10.2006
- Team leader in hiring and developing all new employees.
- Wrote and managed all hourly employee schedules.
- Responsible for beverage and food inventory and created develop plans to achieve quarterly beverage and food cost goals.
Education
High School Diploma -
Princess Anne High School
Virginia Beach, VA01.1996
Skills
- Deadline-oriented management
- P&L preparation
- Customer experiences
- Budget management
- Interviewing and promotion
- Coaching and mentoring
- Leadership effectiveness
- Employee training
- Effective communication
- Sales growth strategies
Accomplishments
- Increased sales growth 16 quarters straight by an average of 8.4%.
- Won Franchise GM of the year in 2014.
- Voted General Manager employee choice to work for in 2015 out of all corporate and franchise stores.
- Won numerous rewards for sales and profit growth from 2010-2017.
Timeline
General Manager
Autograph Brasserie
01.2020 - Current
General Manager
Iron Hill Brewery & Restaurant
10.2018 - 12.2019
General Manager
Uno Pizzeria & Grill
11.2008 - 10.2018
Assistant General Manager
Uno Pizzeria & Grill
10.2006 - 10.2008
Assistant Manager
Uno Pizzeria & Grill
01.2001 - 10.2006
High School Diploma -
Princess Anne High School
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