William Morris
Havertown
Summary
Resourceful Account Manager with excellent client oversight, issue resolution and relationship-building expertise. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base. High-level sales cycle knowledge and strong collaborative skills leading to optimum outcomes. Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
6
6
years of professional experience
Work History
Account Manager
Iron Valley Supply
04.2023 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Negotiated contract terms with clients, securing favorable agreements for both parties.
- Monitored industry trends to provide informed recommendations on new products or services that could benefit clients'' businesses.
- Negotiated prices, terms of sales and service agreements.
- Met existing customers to review current services and expand sales opportunities.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Customer Care Team Lead
Robb Tree Service
03.2020 - 04.2023
- Streamlined team processes for improved productivity and better resource allocation.
- Implemented quality assurance measures to maintain high standards of customer care services.
- Managed daily operations of the Customer Care Team, ensuring prompt response times and accurate issue resolution.
- Handled escalated customer concerns, resolving situations satisfactorily and restoring clients'' confidence in the company.
- Facilitated regular team meetings to discuss goals, challenges, and best practices for continued success.
- Collaborated with management to develop strategies for improving overall customer experience.
- Optimized scheduling processes by anticipating staffing needs according to workload fluctuations.
- Assisted call-in customers with questions and orders.
- Responded to customer needs through competent customer service and prompt problem-solving.
Club Concierge
Overbrook Country Club
02.2018 - 03.2020
- Enhanced guest satisfaction by promptly addressing and resolving inquiries, requests, and concerns.
- Built strong relationships with club members through exceptional service and personalized attention.
- Coordinated event logistics, ensuring seamless execution and memorable experiences for attendees.
- Trained new concierge staff on company policies and best practices, elevating overall team performance.
- Increased member retention by creating a welcoming atmosphere and providing personalized recommendations based on individual preferences.
- Organized private parties or special occasions at the request of club members, attending to every detail from menu selection to décor choices.
Education
No Degree - Buisness Management
West Chester University of Pennsylvania
West Chester, PA06.2025
High School Diploma -
Haverford Senior High School
Havertown, PA05.2019
Skills
- Account development
- Account Management
- Customer Service
- Brand Management
- Advertising
- Sales Development
- Marketing
- Client Relationship Building
- Revenue Generation
- Revenue Growth
- Customer Relationships
Timeline
Account Manager
Iron Valley Supply
04.2023 - Current
Customer Care Team Lead
Robb Tree Service
03.2020 - 04.2023
Club Concierge
Overbrook Country Club
02.2018 - 03.2020
No Degree - Buisness Management
West Chester University of Pennsylvania
High School Diploma -
Haverford Senior High School
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