Wright Morgan
York
Summary
I am an extremely hardworking individual who is constantly looking to improve my abilities in my field of work to become the best I possibly can be. I truly love working with preferring to work around 60-70 hours a week. I always have a positive attitude and make it a goal to keep everyone in a positive mood to keep morale and productivity high. I have numerous years of experience of working in high intensity/stressful environments and feel that is where I perform the best. I love troubleshooting and finding solutions to problems because I believe that is one of the best ways to expand ones knowledge.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Restaurant Manager
The First Post
08.2016 - Current
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
- Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
- Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Ensured compliance with local health department regulations through regular staff training sessions and facility inspections.
- Coordinated with catering staff to deliver food services for special events and functions.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Motivated staff to perform at peak efficiency and quality.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Collaborated with kitchen staff to streamline order preparation processes, reducing wait times for customers.
- Cultivated strong team culture, organizing team-building activities that improved morale and teamwork.
- Fostered positive work environment, leading to decrease in staff turnover.
Lawncare Maintenance Worker
Premier Lawncare of York
05.2016 - 07.2021
- This is my friends company and I was one of the original employees that helped them get started.
- I spent most of the time working for them during COVID.
- I still work for them every now and then when I have free time just for something to keep me busy and make a little extra cash.
- I was part of their mulching crew, mowing crew, and yard renovation crew.
- It was more of a "fun" job that I would do to help them out and hangout with my friends while also making money.
Home Remodeling Assistant
Bryant Restoration
05.2015 - 08.2015
- Summer Job at the age of 15.
- Would be responsible for doing all sorts of different home remodeling, repairs.
- Sanding/ staining floors, building decks, building garages, building green houses, power washing siding, changing/ fixing electrical outlets.
Education
Bachelor of Science - Hospitality And Tourism Management
York College of Pennsylvania
York, PA05-2022
Skills
- Team management
- Inventory control and record keeping
- Customer engagement
- Organization and prioritization
- Complaint resolution
- Hardworking
- Willingness to learn new tasks
- Highly driven
- Adaptable
Accomplishments
- In high school, I made it to States for wrestling and placed in the top 20.
- In high school, I was apart of a cross country team that made it to states and placed in the top 10.
- Graduated College with a GPA of 3.4 and Deans list all but 3 semesters
Certification
I am ServSafe certified
Languages
English
Full Professional
Spanish
Professional Working
Timeline
Restaurant Manager
The First Post
08.2016 - Current
Lawncare Maintenance Worker
Premier Lawncare of York
05.2016 - 07.2021
Home Remodeling Assistant
Bryant Restoration
05.2015 - 08.2015
Bachelor of Science - Hospitality And Tourism Management
York College of Pennsylvania
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