Wylisah Sistrunk
Philadelphia
Summary
Committed Community Service Provider with broad experience in delivering various social services to diverse groups. Strong ability to identify client needs, develop action plans and implement solutions for lasting results. Skilled in building relationships, advocating for clients and fostering community partnerships. Significant impact made by driving community engagement initiatives and enhancing service delivery efficiency.
Overview
8
8
years of professional experience
Work History
Outcome Specialist
BETHANNA-CUA
04.2024 - 11.2025
- Facilitating Case Closure: Helping families safely exit the system when goals are met.
- Tracking and Monitoring: Ensuring cases move through the permanency process efficiently.
- Supporting Reunification: Preparing children and families for successful reunification.
- Resource Linkage: Connecting families to necessary services for sustainable outcomes.
- Documentation: Maintaining compliance and accurate records
Case Manager
VETERANS MULTI SERVICE CENTER
01.2022 - 01.2024
- Housing Stability: Connecting veterans to housing resources, providing housing placement, and preventing evictions.
- Resource Connection: Linking clients to VA benefits, healthcare, mental health services, employment assistance, and other community resources.
- Client Assessment: Developing individualized needs assessments and housing stability plans.
- Outreach: Engaging with veterans in the community who are at risk of, or are already experiencing, homelessness.
- Support & Advocacy: Providing direct assistance, crisis intervention, and advocating for clients' needs.
Intake Case Manager
CHILDREN YOUTH SERVICES
01.2020 - 01.2021
- Receive & Assess Referrals: Take calls/reports, analyze information, and assess risk to children.
- Conduct Intake: Perform initial interviews with families and children to understand needs.
- Develop Case Plans: Create plans to address child safety, family stability, and link to services like mental health, education, or housing.
- Case Management: Manage a caseload, maintain detailed records in automated systems, and coordinate with other agencies (police, schools, courts).
- Court Involvement: Prepare for, and provide testimony in court when necessary.
- Ensure Compliance: Follow federal, state, and county policies and procedures.
Service Coordinator
Americas Support Coordination and Management
01.2018 - 01.2020
- Assessment & Planning: Conducting face-to-face assessments to understand needs (physical, behavioral, social) and creating person-centered service plans (PCSPs).
- Coordination and Referral: Connecting clients to necessary waiver services, state plan services, housing, education, and non-Medicaid resources.
- Advocacy & Support: Acting as an advocate, providing counseling, and educating consumers about benefits.
- Monitoring: Overseeing plan implementation, making referrals, and ensuring service continuity.
Education
Bachelor of Science - REHABILITATION & HUMAN SERVICES
PENN STATE UNIVERSITY
Abington, PA05.2018
Skills
- Resource linkage
- Client assessment
- Interviewing
- Problem resolution
- Relationship building
Timeline
Outcome Specialist
BETHANNA-CUA
04.2024 - 11.2025
Case Manager
VETERANS MULTI SERVICE CENTER
01.2022 - 01.2024
Intake Case Manager
CHILDREN YOUTH SERVICES
01.2020 - 01.2021
Service Coordinator
Americas Support Coordination and Management
01.2018 - 01.2020
Bachelor of Science - REHABILITATION & HUMAN SERVICES
PENN STATE UNIVERSITY