Summary
Overview
Work History
Education
Skills
Timeline
Generic

Wynetta Smith

Philadelphia

Summary

Dynamic Member Service Representative with First Atlantic Credit Union, recognized for enhancing customer satisfaction through exceptional service and relationship building. Skilled in financial transactions and adept at resolving no inquiries, I consistently delivered solutions that met member needs, fostering loyalty and trust in a high-volume environment.

Overview

25
25
years of professional experience

Work History

Home Health Aide Level 2

Redeemer Health
02.2011 - Current
  • Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
  • Maintained a clean and safe home environment for patients, reducing falls and accidents.
  • Assisted clients with daily living activities, enhancing their independence and quality of life.
  • Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
  • Monitored changes in clients' conditions to report concerns to supervisor.
  • Managed complex wound care under the supervision of a registered nurse, facilitating timely healing processes.
  • Utilized effective communication skills when interacting with diverse populations including non-English speakers or individuals with cognitive impairments.
  • Educated family members on proper caregiving techniques in order to provide seamless continuity of care between shifts or visits.
  • Implemented therapeutic interventions as directed by healthcare providers, improving patient comfort and mobility.
  • Administered medications as prescribed, ensuring proper dosage and timely administration for optimal health outcomes.
  • Promptly responded to emergency situations such as falls or medical crises providing immediate care and contacting appropriate personnel when necessary.
  • Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.

Member Service Representative

First Atlantic Credit Union
02.2000 - 01.2009
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
  • Maintained high-quality service by adhering to company policies and standards in all member interactions.

Education

High School Diploma - General Studies

Benjamin Franklin High School
Philadelphia, PA
1993

Skills

  • Customer service
  • Relationship building
  • Financial transactions
  • Customer support

Timeline

Home Health Aide Level 2

Redeemer Health
02.2011 - Current

Member Service Representative

First Atlantic Credit Union
02.2000 - 01.2009

High School Diploma - General Studies

Benjamin Franklin High School

Similar Profiles

CREATE PROFILE
Wynetta Smith