Xander Cochenour
Middletown
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
6
6
years of professional experience
Work History
Customer Service Associate
Lowes Home Improvement Stores
Belle Vernon
05.2024 - 02.2025
- Assisted customers with returns, exchanges, refunds, and other transactions as needed.
- Maintained knowledge of current sales promotions and new product releases.
- Managed multiple tasks simultaneously while maintaining accuracy and attention to detail.
- Ensured that all products were labeled properly before stocking the shelves.
Shift Manager
Rita’s Ice
Belle Vernon
03.2019 - 10.2022
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Assisted in resolving escalated customer service issues in a timely manner.
- Enforced safety standards throughout the store including proper use of equipment.
- Maintained cleanliness and organization of work area.
Education
Bachelor of Science - Mechanical Engineering
Penn State Harrisburg
Middletown, PA05-2027
High School Diploma -
Belle Vernon Area High School
Belle Vernon, Pennsylvania06-2023
Skills
- Point of sale systems
- Complex Problem-solving
- Account updating
- Hospitality and accommodation
- Negotiation
Timeline
Customer Service Associate
Lowes Home Improvement Stores
05.2024 - 02.2025
Shift Manager
Rita’s Ice
03.2019 - 10.2022
Bachelor of Science - Mechanical Engineering
Penn State Harrisburg
High School Diploma -
Belle Vernon Area High School